When I talked to Debra she said there was another recall we don't have the part for the camera wanted to make an appointment to do all at once I did not want to wait because the harness in the door that was recalled could cause fire I drive my grandchildren around so I'm fine with doing it in two Saturdays I get there and bill says I'm not on the list I explained it to Bill he got me in but wasn't happy bill wanted me to come back next Saturday and I said if I do that than I'm going to need a loaner and he replies for what its none of his damn business so happy its done but not happy I had to deal with this also they just happened to find 1 back up camera that I was told they were out of
10/18/2020
Anh L. VERIFIED CUSTOMER
The shorted circuit that drain the battery still there.not the alarm.I'm going to bring he car back to fix the failure.
10/18/2020
Ericka M. VERIFIED CUSTOMER
Agent was very nice and friendly. My car was ready promptly and earlier as excepted thank you!
10/18/2020
Nancy V. VERIFIED CUSTOMER
Great customer service
10/18/2020
Socorro "Beti". VERIFIED CUSTOMER
After our trusted Advisor, Rick, of 16 years left Honda of North Hollywood, it was very difficult to look for another. But I feel, I have found my trust in Sam and his team at Norm Reeves. I am hoping I am correct in my intuition.
10/18/2020
Neha M. VERIFIED CUSTOMER
Very nice.
10/18/2020
Maryan C. VERIFIED CUSTOMER
Keep up the good work!
10/18/2020
Ruth N. VERIFIED CUSTOMER
I look forward to my service appointments. John Yarber always takes care of me, I am on my 5th Infiniti from Cerritos Infiniti and I am alway treated like family. John Yarber, Bill Stevens and Grace are the reason why I continue to support this dealership not to mention “I’m driving my dream car”. ??
10/18/2020
Shonna L. VERIFIED CUSTOMER
Thank you Omar!
10/18/2020
Sara R. VERIFIED CUSTOMER
We were very happy to know that Rydell is part of your customer service interface. He was very helpful and attentive to our needs. That is what I call great service.
10/18/2020
Ernest J. VERIFIED CUSTOMER
tire rotation and balance took two hours. After being told 5 to 10 mins,with car on line outside, took almost 1/2hr to get papaperwork and bill.
10/18/2020
Cheryl S. VERIFIED CUSTOMER
The Service I received was efficient and high quality. Thank you Kevin!
10/18/2020
Isabel B. VERIFIED CUSTOMER
Excellent customer service by Cameron Monzon
10/18/2020
Vinay S. VERIFIED CUSTOMER
Omar kept me informed and helped mw with every step today during servicing.
10/18/2020
Jonathan D. VERIFIED CUSTOMER
Very professional and courteous.
10/18/2020
Seth F. VERIFIED CUSTOMER
The appointment process was awkward, made one on line and called the day before to confirm and it still did not go through. I was kept waiting over 20 minutes before a service advisor came out. My A/C diagnostic was NOT communicated to me even though I called three times. I came in to pick up my car and was told the A:C confessor would be covered but the part was not in stock and had no ETA. Great news on a 90 degree day. I purchased the car at this dealer but only got one key. I was shocked to find a duplicate would cost over $200.00. In general I was very disappointed with the level of execution even though all the people were very courteous.
10/18/2020
Martha B. VERIFIED CUSTOMER
Juan, the young man who helped me was so kind. He was very pleasant and explained everything well.