Thomas Brucks always has been really nice. Really attentive. Always making sure you feel welcome.
11/5/2020
Orlando C. VERIFIED CUSTOMER
Technician did major damage to my car, which I treasure. Your service manager offered to repair the damage, and I really appreciate that, very much. So as soon as the broken parts are replaced I will be happy again.
11/5/2020
Cristie S. VERIFIED CUSTOMER
very good customer service
11/5/2020
Ali J. VERIFIED CUSTOMER
Very satisfied
Thank you
11/5/2020
Leslie M. VERIFIED CUSTOMER
I was completely satisfied with William Rufener in the service area . Hes honest and friendly and did what he said he was going to do.Thats why I drive from Ft. Myers [40miles] to your dealership, is because of people like William Rufener.
11/5/2020
Greg D. VERIFIED CUSTOMER
After ordering the part needed I was given an appointment on the 27th at 10. I arrived at 945, I was passed to Mr. Sylverr. Mr. Sylver sent me to the waiting room, after an hour and 15 min. Mr. Sylver comes back and tells me his computer is down and they can’t work on my car and I need a new appointment. Then according to Debbie,Mr. Sylver listed me as a No Show! I made another appt. with Debbie and came in again 4 days later. I understand things happen and I can accept that, but I don’t like having someone lie to cover his mistakes.
11/5/2020
Terry G. VERIFIED CUSTOMER
Pleasant visit, wish Ashley would have been there so we could have discussed the eye candy lol
11/5/2020
Angel P. VERIFIED CUSTOMER
Vehicle did not get wash
11/5/2020
Russell S. VERIFIED CUSTOMER
She was very professional and really nice.
11/5/2020
Albert R. VERIFIED CUSTOMER
Very satisfied
11/5/2020
Carol P. VERIFIED CUSTOMER
Angela Stewart is great to work with. I’m completely satisfied with Angela. I always contact Angela about servicing my car.
11/5/2020
Kenneth M. VERIFIED CUSTOMER
I had a 1pm appt to have an oil change and to check a rattling from my ac. Long story short, after asking Ashley who had a bad attitude, a few times, I had to demand my car after 2.5 hrs. The ac was never looked at! Best was I let her know when I got there I let her know it was my first oil change and was told it was free. Of course on the way out Ashley tried to claim I owed 70 something dollars for the oil change. So unprofessional. Not impressed with this dealership whatsoever. When I was buying the car, the finance guy tried to get over on me but i caught him. I figured I would address it on the survey. Guess what? Yes you guessed correctly, I never received a survey in 6 months! My experience has been forwarded to Honda corporate, and i will be servicing my vehicle at Venice Toyota. I never had such issues with Toyota, who probably I will be buying my next car!
11/5/2020
Jalexsa C. VERIFIED CUSTOMER
angela was great, she as so sweet and nice making sure i was informed of all the mechanics were doing to my car. when i saw my car and I got a complementary wash, but they were even more circular swivels that were done then from when I bought it they were so many more and swivels and you can tell right off the bat without looking closely that they were deep dark swivels in my car paint from the wash that did. horrible. ruined my car paint even more. and my car drive perfect, it’s per certified and bought it used, it drove like new amazing. but now my car feels all weird, and like something is wrong when it’s perfectly fine, when i brake it jolts... never happened before. i need to be called back to speak further about these issues. this is unacceptable. i go there to get it done professionally and i get something my boyfriend could have done 20x better. ****-****-xxxx Jalexsa C
11/5/2020
Denia L. VERIFIED CUSTOMER
Excellent customer services
11/5/2020
Shanne S. VERIFIED CUSTOMER
It was my first time at the West Covina store. I was able to get a last minute service appointment for an oil change when I happened to be in the area. Tavo helped me out and made it a seamless experience.
11/5/2020
Martha H. VERIFIED CUSTOMER
Yes, I truly appreciated the kindness of Juan Luna! Will be my go to person do car services
11/5/2020
Bruce K. VERIFIED CUSTOMER
Had to postpone, but Angela took care of it. Good job.
11/5/2020
Jongjoo L. VERIFIED CUSTOMER
thank you
11/4/2020
Josephine H. VERIFIED CUSTOMER
good job
11/4/2020
Johanna A. VERIFIED CUSTOMER
Made an adjustment/correction to the final bill without hassle