The Car Group

Gabriela was great. Great service.

Completely unprofessional. Went in to get last minute warranty parts replaced since I had bought the vehicle some parts on it were already damaged and I was promised it’d get check out and handled by the dealer since I was buying my car there new. Two years later they dont want to honor because there’s a waiting period for approval then days later Brandon tells me it might take weeks that if by then the car got approved if it was over the miles it wouldnt qualify anymore. I also asked him to check out the AC system since I was hearing a hissing noise when the AC was on. He had his technician check the car out. Found nothing and didnt even try selling me any service. I knew the vehicle was due for oil change at least as well as wipers. When I asked him why he wasnt offering to sell any service he said he wasnt trying to up sell me anything that the car clearly has been getting serviced elsewhere why would I get anything done there? Maybe because I got the car there? After all it is a Honda dealer. I don’t understand what your job is if youre not trying to sell service.I ask if anything is due or what the inspection looked like he says everything is ok except for the tires I ask him how the air filter and cabin filter look and he says theyre good. So I ask if he can sell me all three wiper inserts and an oil change. Fast forward couple of days I pick up the car. The steering wheel finally got replaced. The wipers got changed. As my oil change. The noise on the AC is still there he tells me thru the phone the AC system passes. That its functioning and nothing he can do. And I go in the car to inspect the filters only to find that I am due for filters. My filters are black. Why then lie and say they’re good? Is that Honda Quality? Or the Norm Reeves way? For this place being a dealer after the way this was handled I only hope I never have to go back. On top of that I take my vehicle to another dealer only to find out that there is in fact a leak in the AC system. You guys really out did yourselves. Thankfully I was helped out in a timely manner with a service you cant beat. So I will definitely be taking my business elsewhere.

you were grrat

Great customer service friendly great job done on the car

Mr. Soto was attentive, professional and explained everything thoroughly.

Hi, after fixing the gas pump due to safety recall, we have trouble starting the car in the morning. It seems that the engine is having diffIculty starting up. We never had this issue before. We brought the car back earlier to see what's going on and the technician advised us to leave the car so they can check it early morning tomorrow. Hoping for your kind assistance on this. Thank yo

Just finished speaking with Kevin Meavham to refund me on the wrong diagnosis your mechanic made and messed up the valve adjustment, the car was in really bad shape and loud when I decided to drive the car to another mechanic shop!! The car was super quiet and no noise fm the valves! Kevin promised me I’ll get a refund, this was 10 min ago. Still no RECEIPT, texted or emailed. I have also left 2 VM for Catherine Sshlueter trying to explain to her the situation. I feel she is avoiding me since never returned my calls and was not available when I came to your dealership.

This gentleman Nathan is so professional.He really knows about customer service .

The top of the engine compartment was saturated with diesel. It would have been nice if it was steam cleaned. It was smocking out of the hood due to the fuel left over.

Excellent service!

Recall sliding door was not fixed so I have to bring my minivan back.

He was very professional and efficient! Very approachable in his demeanor and overall made it an easy trip to the dealership for a service.

Excellent service

Juan was excellent, he was super nice and had great customer service. He explained thoroughly what services were being done on my vehicle.

Jose was outstanding! He was a great helper and assisted me with all my needs! Will definelty go to Jose again!

My service from West Covina norm reeves Honda was satisfactory, they were honest about the issues and manufacturing of my Honda pilot’s infotainment issues. I asked Gabriela Dominguez “there is a solution for this right? She’s said yes we’ll take every step to fix this problem and told me not to worry. Her answered lifted my uncertainty of my newly purchase. So far all my visits from services for the pilot from Honda has been really great. Thank you Honda! Now I can enjoy my Honda Pilot.

I always appreciate your customer focus. Thank you.

Mr. Ivan Cruz was very respectful and courteous the whole time. A+ A+

Omar was great during my check in and check out process. It was pretty busy when I get there for my appointment but my car was done before I expected and he was thorough at explaining the findings on the report.

John did a great job. Will be back to see him.