Brandon recommended services that I don’t think the car needs. I squally get assisted by Anthony, but unfortunately he was off on Wednesday. I recently brought the car to Anthony about 3 weeks ago for issues related to the lights and Anthony did not mention that the car needed any services. Also, Brandon did not mention about the nail on the tire until they were done with the oil change. I was not given an option to have the nail removed by Honda or take it somewhere else. So I lárice off with the nail on the tire. I had to take the car to another place . Then it was found the the nail was on the left rear tire, and not on the right rear tire as Brandon mistakenly had indicated on my receipt
11/28/2020
Benjamin G. VERIFIED CUSTOMER
Very good service.
11/28/2020
Jeff M. VERIFIED CUSTOMER
Tom, is an amazing service manager. He is dedicated, honest, and hard working. He always goes the extra mile. I’ve watched him with other customers and truly respect his values and work ethic. Safety is always a consideration when it comes to family. He takes time to listen and explain. There should be more Tom’s in the world. Thank-you
11/28/2020
Cynthia . VERIFIED CUSTOMER
Awesome, although I asked gor a call back for some items I did not understand on the report and have not reviewed.
11/28/2020
Amelia A. VERIFIED CUSTOMER
Mark was extremely professional, helpful, and courteous. The past couple of years, I have taken my car to another Honda dealer closer to my new home. I was so impressed with the service I received from Mark and others at Irvine (notably, Walter in Parts) that I will now make the 45 minute drive from my home to Irvine when I need service or anything else related to my vehicle and/or a new vehicle. Thank you.
11/28/2020
Fidel M. VERIFIED CUSTOMER
keep it up
11/28/2020
Tony S. VERIFIED CUSTOMER
I did not receive any text updates during the day and so I had to call late in the day (about 3:30 pm) to see if it was ready.
Other than that, the service was excellent.
11/28/2020
Nam N. VERIFIED CUSTOMER
The building was clean. The staffs all friendly, focus to their work and the customer. Omar Atilano was professional, fast and super helpful. Everyone made me feel so good about the experience.
11/28/2020
Wahid K. VERIFIED CUSTOMER
The service desk Omar wa very professional
11/28/2020
Jaya P. VERIFIED CUSTOMER
So grateful to Dominick for his excellent service!
11/28/2020
Juan M. VERIFIED CUSTOMER
Great service as always.
11/28/2020
Raul M. VERIFIED CUSTOMER
Excellent service
11/28/2020
Fatemeh N. VERIFIED CUSTOMER
Mark was excellent.
11/28/2020
Consuelo P. VERIFIED CUSTOMER
Thank you Raymond for your prompt and courteous service
11/28/2020
Katarzyna V. VERIFIED CUSTOMER
The recall took a bit longer than I expected but I was informed through text messages what's happening. Daniel was friendly and professional and answered all my questions.
11/28/2020
Joanna . VERIFIED CUSTOMER
Jose, was friendly and helpful.
11/28/2020
Sandee C. VERIFIED CUSTOMER
The detail that was completed on my Lincoln, what is the best detail I have ever received on this vehicle.
11/28/2020
Pezhman D. VERIFIED CUSTOMER
Nate was amazing!
11/28/2020
Floria S. VERIFIED CUSTOMER
It will be nice to keep the exterior car wash service during the pandemic after servicing the car. Thanks.