Great service as always Ernesto is my new assigned service advisor. Glad to know that he has 10 years of experience with Honda. He was very polite, professional, and welcome to be back for my next visit! I was given a courtesy ride back to the dealer which saved me time it made the repair in time for my next errand!
9/25/2025
Benjamin N. VERIFIED CUSTOMER
Benito and his team was efficient and awsome. Exceeds my expectations and left me with a great impression!
9/25/2025
Adolfo V. VERIFIED CUSTOMER
Eduardo was a great help and was consistently updating me with my vehicle’s service! I appreciate him for also working on one of the two recalls on my vehicle as well! Great guy! Thank you Norm Reeves Ford!
9/25/2025
Adam P. VERIFIED CUSTOMER
Service department was great; Alejandro was very professional and did everything promptly. My very big problem is that, after I dropped off the car, before I was even home I received a text message from someone named "Mayra" at your dealership offering to buy my car. Just put a bad taste in my mouth, because I was dropping it off to be serviced, not purchased; I don't need some pushy internet presence texting my phone directly within 5 minutes of me dropping it off. Really hated that.
9/25/2025
Martha C. VERIFIED CUSTOMER
I always receive excellent service from Anthony Sanchez, reason I continue to make the long drive.
9/25/2025
Celeste G. VERIFIED CUSTOMER
Many was very helpful and friendly
9/25/2025
Danny K. VERIFIED CUSTOMER
Another great experience with Benito Torres. Always a pleasure to interact with him.
9/25/2025
Janette P. VERIFIED CUSTOMER
Thank you for fixing the problem with my tire.
9/25/2025
Sarah P. VERIFIED CUSTOMER
Eduardo was very kind, helpful, and made me feel at ease with my car needing service. He kept me in the loop with status updates and I will be back for future vehicle services.
9/25/2025
Doug M. VERIFIED CUSTOMER
richard had my map and dome lights re connected under warranty from a previous repair. job was done in the same day. richard kept me informed as to the status of my repair. great communication. very Happy
9/25/2025
Jesus H. VERIFIED CUSTOMER
Very good job and good pricing. Thanks for doing the job not like other dealers that do some of the work. After checking car and inspected it. All work was done and done correctly. thank you.
9/25/2025
Estela G. VERIFIED CUSTOMER
Muchas gracias muy contenta y satisfecha con el trabajo que hicieron el personal todos muy agradables y amables el trabajo siempre muy profesionales muchas gracias por ayudarme siempre.
9/25/2025
Gardner H. VERIFIED CUSTOMER
Today's service on my 2022 Honda Civic was excellent. I had some concerns and questions on the vehicle and Miguel Cabrera answered all of my questions and completed all of the service requests that were needed.. explained the features of the fuel system service and we added that to my service request. He was very professional and courteous. thank you Honda Cerritos for the smooth and complete auto service visit. This survey may appear twice. I wasn't sure if the first one was submitted successfully.
9/25/2025
Angelica B. VERIFIED CUSTOMER
Robert has been an amazing advisor. I will continue going to this location and looking for Robert. He’s trustworthy and gets the job done in a timely matter. He keeps me updated and informed along the way and will always go far and beyond to provide you with excellent customer service. Give this man a raise!
9/25/2025
Elihu R. VERIFIED CUSTOMER
Ernesto and the staff here are always profesional and very polite, this is my go to when it comes to my Honda. If Honda offered a better apr I would probably buy a new car here lol
9/25/2025
Guillermo C. VERIFIED CUSTOMER
Thank you again great work
9/25/2025
Abbie F. VERIFIED CUSTOMER
The young lady Trinty alway so kind tell you what you truly need and what's going on with your car, since day one very perfessional and kind.thank you,she's a keeper thanks for this time.
9/25/2025
William W. VERIFIED CUSTOMER
Robert Farr meets you at arrival with a warm and confident greeting and let's you know he is going to take care of you Toyota. And he does, efficiently and effectively which makes me happy.