Q was great!. Appreciate good communication. He made sure I didn't need a ride to and from the dealer. Which I appreciate because it's never been offered to me before. Service was done in a good timely manner. Thanks Q for your help today.
9/26/2025
Suzanne W. VERIFIED CUSTOMER
Your team was so professional, efficient & kind. I will choose your location for all of my vehicles services. I enjoyed my time in your customer lounge as well. Comfortable, clean & peaceful. Thank you!
9/26/2025
Monica R. VERIFIED CUSTOMER
She answered all the questions I had very helpful keep up with your great job Thank you
9/26/2025
Hoyun L. VERIFIED CUSTOMER
Everything great
9/26/2025
Brandon A. VERIFIED CUSTOMER
John Le gave me extra great service. One of the best experiences I've ever had taken my car for service.
9/26/2025
Kim T. VERIFIED CUSTOMER
While I appreciate that Sal tried to help me and was very professional, your company took a vehicle that was old and not perfect, but was also running fine… and gave it back running rough. I’ve driven that vehicle for 20 years and know the difference between when I gave it to you and when I got it back.
9/26/2025
Diana A. VERIFIED CUSTOMER
Grate customer service fast easy and friendly explained everything I need done to my car very detailed and helpful.
9/26/2025
Randy M. VERIFIED CUSTOMER
This was my first time working with Richard. He recommended a couple of maintenance items needed for my car which was greatly appreciated that I will take care of in the near future. He was very helpful and I enjoyed meeting him.
9/26/2025
Roger G. VERIFIED CUSTOMER
Brought the car in for routine maintenance. Got billed for B 23 maintenance. The next day the battery died and I had to buy a new one as the car wouldn’t start when it was parked on Citrus Ave in downtown Covina. After the battery was installed I drove the car back to the dealership. The car dashboard now read “the Pressure monitor problem “ I was told that my tires needed air. Tonight the same message came up. I should have a refund for all the bad workmanship. The car came in working fine now everything seems to be going wrong.
9/26/2025
Diego G. VERIFIED CUSTOMER
Fast and very informative service they were very helpful
9/26/2025
Desiree M. VERIFIED CUSTOMER
Mariela is the best!!
9/26/2025
Rene D. VERIFIED CUSTOMER
Rafael Gonzalez was really great had great customer service also notified me right away about any other additional problems with my vehicle
9/26/2025
Richard W. VERIFIED CUSTOMER
Great people. Thanks
You should have donuts on the mornings
9/26/2025
David E. VERIFIED CUSTOMER
Jessica was great the mechanic was great. Thank you for helping me resolve my issue.
9/26/2025
Lynda M. VERIFIED CUSTOMER
I have worked with Benito on all 3 of my Honda cars. He is so helpful, patient and honest, I really would never want to have anyone else help me.
9/26/2025
Ramon F. VERIFIED CUSTOMER
Transmisson oil change was performed that was it.
9/26/2025
Daniela P. VERIFIED CUSTOMER
Joseph was great very communicative and helped me resolve my problem very quick.
9/26/2025
Thomas W. VERIFIED CUSTOMER
Great service department!
9/26/2025
Robert P. VERIFIED CUSTOMER
As usual, the Norm Reeves team was outstanding! They make you feel like a cherished family member. The store is comfortable and laid out with the client in mind. I’ll make a suggestion: breakfast options before 11am are scarce. A restaurant on the premises would be great like the Southbay Ford near the 405fwy and Rosecrans. But other than that, Norm Reeves is the only dealership that I love to patronize.