The Car Group

He is professional in dealing with me. Explained the services clearly and made sure client verbally expressed understanding. He is also a pleasant employee.

Overall wonderful and friendly service. Joseph was thorough and helpful with explaining all the details of the service. One of the better service advisors i have gotten to work with.

Javier was super helpful and met my needs for the car service. Mentioned to me exactly what was going to be done as well as a recall that was put on the car. Start to finish everything went smoothly with an accurate pick up time in about two hours just like he said. Thank you so much for your help Javier!

Very professional nice service.

Excellent service

Always a pleasure to work with Q.

Thank you for fixing my a/c

Excellent

I will, service was good and thorough

Kyle is Excellent!

My experience with getting my Accord Serviced for recall fuel pump & A/C were very quick. Ramiro is friendly and helpful with getting my car in time promised. I’ll be looking forward to talking with Ramiro for my future services in Norm Reeves Honda Cerritos

I have full confidence when I bring my vehicle in for service to Norm Reeves dealership. The advisors are personable and honest, the parts and technicians are the finest available. Always satisfied with their performance! Thank you!

Thanks for great service Richard ????

The recall was completed efficiently, and everything was done within the stated time limit. I also appreciated the "what needs to be done" checklist, and the free refill of my windshield wiper fluid. Thank you for making this easy!

Fernando was polite and professional. When I received my car keys and started my vehicle there was two additional warning lights on. I brought it to Fernando’s attention and he immediately had the vehicle taken back to the technician who promptly completed putting some type of caps back on my turn signals. ????????‍♀️

My service advisor did not communicate that my car was ready. I waited for over twenty minutes to have a service advisor approach me after the young gentleman grabbed my paperwork to place on my car and then it took almost two hours to get my car’s oil change, despite having an appointment. I had to approach another young lady at her desk in the service area to ask if I could get an update on my car and made sure to mention that I could already see it parked to the side. She said my service advisor just had to finish preparing my documents so I stepped back and waited assuming that I’d finally be getting some communication from him but she ended up giving me my key to my car after signing off and paying for the service. I don’t understand the point of having an appointment if I’m going to be ignored for other drivers when I’m parked waiting in line to even begin the process and still have no expedited service. The reason I even booked the appointment was to expedite service and keep my toddler from getting overtired and fussy. I did not receive a text to communicate that my car was ready, as John had told me, until I already had the keys to drive off. Any other dealership I’ve gone to for a service had a separate line for appointments but I’m unsure if an appointment at Norm Reeves simply means completing the intake process before arrival. Better communication from service advisors should be expected.

Good service. Viviana did an excellent job

Amazing service

Thank you to Trinity and staff for taking care of my vehicle and for being accommodating to my time.

I was complitelly satisfied with his service he promiss my vehicle at certain time and the team was done in half the time the only thing is me and my wife had to walk to the mall on a really hot weather he could of mentioned there was a bus service that could of dropped us off lol and bring us back to the dealer