Samuel tung was very helpful during this stressful process of getting a new ima battery.
12/7/2020
Robert R. VERIFIED CUSTOMER
I have only gone twice for oil changes at Cerritos Infinity and both times have had a bad experience. The first time I took my car in for an oil change I was given my car back with a loud noise. I told the service guy when I dropped the car off it was not making noises it was in perfect condition. The car was taken back in and to find out the mechanic didn’t connect a hose. This time around also took the car in for an oil change, they washed the car and when I got home I had scratches all on the hood of the car. It was to late to take it back as I was already home and didn’t spot it at the time I picked up my car. I’m very unsatisfied with the service I’ve received. Word of mouth is what promotes businesses and with staff members not being careful you will definitely start losses customers.
12/7/2020
Sharon H. VERIFIED CUSTOMER
It was really nice, especially during this crazy busy time, for the service to be done in a shorter time than planned. It was great to be on time, done & onto to our day.
12/6/2020
Takashi N. VERIFIED CUSTOMER
Excuses, excuses..
12/6/2020
Ian L. VERIFIED CUSTOMER
Samuel Tung was extremely thorough and patiently explaining the issues regarding my car, and the different solutions, as well as multiple payment options. Very satisfied with his customer service!
12/6/2020
Han B. VERIFIED CUSTOMER
Jason zing was very helpful and knowledgeable. Great customer service!
12/6/2020
Shawna R. VERIFIED CUSTOMER
Great service
12/6/2020
Claudia A. VERIFIED CUSTOMER
Ivette is very pleasant and knowledgeable about services needed for my car.
12/6/2020
Betty H. VERIFIED CUSTOMER
Ivette Rodriguez explained everything very well thank you
12/6/2020
Brent L. VERIFIED CUSTOMER
Dominick was great! He was honest and open about what my car needed and what it didn't, and for that, I really appreciate it. I would definitely schedule another service with Dominick again!
12/6/2020
Melanie M. VERIFIED CUSTOMER
No feedback. Great service
12/6/2020
Minh N. VERIFIED CUSTOMER
I have appreciated John Le’s service. He is good and resolve everything quickly.
12/6/2020
Candace D. VERIFIED CUSTOMER
Although, Rafael was excellent… I had to wait 45 minutes after my appointment time for anyone to even talk to me while I sat in my car. Three other cars came in after me and were taken. Finally I had to go get someone. That turned out to be Rafeal who did everything he could to try to make things right. He told me at that time I could have filled out an envelope put my keys inside and leave my car. I was not told of this option at the time I arrived. When picking up my car I had to wait another 20 to 30 minutes to wait for them to wash and vacuum it and I found out my number had been changed on the pick up envelope by someone?
I realize the Covid has changed many things for us here, but this is not the first time this is happened. It seems most times that I’ve come in for servicing I’ve had to wait beyond my appointment time. KudosDo you go to Rafeal. This was not his fault, as he had just come back from lunch prior to him meeting me
12/6/2020
Joseph Y. VERIFIED CUSTOMER
The service is good customer service is great I appreciate for tgood service thankyou
12/6/2020
Janica J. VERIFIED CUSTOMER
John went above and beyond in several ways and made my visit the best I've had so far at a dealership. Service was fast, easy, and everything was clearly communicated.
12/6/2020
Beverly N. VERIFIED CUSTOMER
John is much appreciated for his assistance as always!
12/6/2020
Eileen C. VERIFIED CUSTOMER
Great service! It was my first time visiting Honda and Mark made the visit very pleasurable. I would like to get a service from Mark from now on.
12/6/2020
Cameron P. VERIFIED CUSTOMER
Yes he took care of everything I needed and informed me of my headlight being in warranty still. Really happy will be back
12/6/2020
Tytrisha B. VERIFIED CUSTOMER
????
12/6/2020
Bobby P. VERIFIED CUSTOMER
Very professional at what he does great customer service keep up the great work John give this man a raise