Raidel was very professional and was very diligent in communicating. Very impressed with the service
12/6/2020
Randi C. VERIFIED CUSTOMER
In these Pandemic times, it is nice to know that Norm Reeves is employing top-notch service advisors who are adept at streamlining the service process and minimizing unnecessary prolonged interactions. Mr. Gonzalez-Moran communicated with me regarding all elements of the process, including ensuring that a process that should have taken longer than the normal business hours would typically allow WOULD indeed get completed in the promised time frame. And, yes, he did deliver on that promise. While going to the dealer means an increased cost for services that others will do for a lower cost, I continue to bring my Vehicles to Norm-Reeves because of the quality of care, service, and attention. Thank you Norm Reeves. And thank you Mr. Gonzalez-Moran
12/6/2020
Michael D. VERIFIED CUSTOMER
Raul was extremely helpful
12/6/2020
Jonathan Y. VERIFIED CUSTOMER
Sam is helpful and friendly
12/6/2020
Mark B. VERIFIED CUSTOMER
Met expectations. Still have issues with alarm system, but was told the tech is not available on the day I brought in my vehicle. Therefore did not expect to have it fixed at the time.
12/6/2020
Lydia D. VERIFIED CUSTOMER
The service I received at Norm Reeves Honda was excellent. Joshua Martinez provided information and answered my questions with courtesy and confidence. The technicians who received and delivered my car back to me were also outstanding. I will definitely recommend Norm Reeves Honda, and especially Joshua to my family and friends.
12/6/2020
Eduardo B. VERIFIED CUSTOMER
Gracias
12/6/2020
Karen K. VERIFIED CUSTOMER
Trinity is awesome. Although I did not anticipate having to have the alignment done, I am glad that I did. I can tell the difference now that it's been done.
12/6/2020
John S. VERIFIED CUSTOMER
Raidel Soto was alone behind the desk yet still managed to make every customer happy. He even had to go find my car and bring it out to me since the valet people were no where to be found. 5 Stars for Raidel Soto.
12/6/2020
John S. VERIFIED CUSTOMER
Thank You. Gabby Dominguez was excellent.
12/6/2020
John H. VERIFIED CUSTOMER
Are enz. was great, and easy to deal with!
12/6/2020
Janet O. VERIFIED CUSTOMER
He did a great job! He was polite, respectful and knowledgeable
12/6/2020
Miguel A. VERIFIED CUSTOMER
Jason was very respectful and kind
12/6/2020
Philippa I. VERIFIED CUSTOMER
Easy to book an appointment and friendly courteous service from Omar
12/6/2020
Thomas H. VERIFIED CUSTOMER
Good job and done on time .
12/6/2020
John D. VERIFIED CUSTOMER
Good communication, kept me informed
12/6/2020
Juanita W. VERIFIED CUSTOMER
You are all doing a good job not only servicing cars but managing it during Civid. I remain,as ever, a loyal customer
12/6/2020
Jose Z. VERIFIED CUSTOMER
Chris was great.
The only issue I’ve encountered at this Norm Reeves West Covina is that I will make an appointment and come 10 minutes early expecting to get served shortly. Each time I’ll be waiting 40-60 minutes to be helped. I don’t really see the value of making an appointment if “walk-ins” get priority anyway.
12/6/2020
Yohan P. VERIFIED CUSTOMER
Good service
12/6/2020
Angela B. VERIFIED CUSTOMER
Terrel was great. Honest, friendly, and thorough. We bought the service package and will be back to see him when it’s time. He deserves a raise ;)