The Car Group

Your service is fine just very expensive.

Jose Torres was very professional and also knowledgeable.He answered all my questions and helped me with my reclalls.

I had a very pleasant experience

My experience was excellent and great hospitality.

As always the service is fantastic and excellent. The customer service starting with the initial call for an appointment. Stacy Alfaro customer service was perfect, very professional when she assisted me with an appointment she scheduled for Friday, 1-29/21.

Omar was pleasant to work with. Very professional and not pushy whatsoever. Very personal.

Gary always treats me well. Ouite satisfied

Really appreciate the care and follow through Sean Osborne showed in addressing the issues we had with the car. Thank you for making lemonade out of a lemon situation!

Brandon is an excellent advisor very professional and friendly.

Timely service. Discount offered. Great communication.

They didnt run my warranty until I reminded them after having told them initially. Then when I went to pick up my car there was a huge dent in it by the break light and the break light was loose and not fitting properly. He kept telling me no its fine just go home if you have a problem come back. He kept saying see its the same as the other side and was just trying to get me to drive my car off the lot so they could claim it wasn't their fault. Thankfully after much frustration I was able to get the manager of the service department as well as the head of the repair to come over and they agreed with me that they did indeed dent my car and the light was not installed and sitting properly. I don't know if this is because I am a women but I did not appreciate being told that I was essentially crazy and that there was nothing wrong and that I was being pushed out the door. Ultimately the problem got fixed but the way the representative at the service department conducted himself was inexcusable and made me feel horrible and horrified because how many other women had he belittled like this before. My problem was handled and my car is now ok but it added 4 days and emotional abuse. The head of the service department said he would be speaking with both the person who worked on my car as well as the person who handled my service poorly. I hope that this changes the way these two individuals work because I would not want another person or woman to go through what i did.

Tom & team are outstanding.

Heman provided great customer service and was able to get our recall taken care of quickly and efficiently. We were really glad he was able to fit us in before the weekend. Thank you again Heman, great service!

Mr. Daniel Sanchez was very courteous and very professional got my truck the service that it needed I will take it-back. to him if I ever need. More service . Thank you very much for your help ..Mr Daniel Sanchez

Heman was the best!

Kevin has done an awesome staying on top of communication and did an excellent job getting my vehicle fixed. Thank you again for taking care of my Type R!

Was extremely satisfied with the service went above and beyond

As a 1st time customer of Norm Reeves, Tom was very thorough, kind, knowledgeable and explained what was going to be done and what to expect. I was pleased with the service and the customer support received from Tom.

Raul was great! loved the prompt service, clarity and quick turn around time.

Very satisfied