Enrique himself was quite personable and friendly. However, the work I had requested was not done with no explanation as to why. I received notification of 2 other items needing attention and I approved these fixes. Again, these were not done. I wasn’t charged for them, but that means another trip to Hyundai at another time. This has nothing to do with Enrique, but when I initially booked the appointment, I later received a text stating I should have the car serviced at Genesis dealer done the road. When I arrived, I was told there that they don’t service Hyundais. Hyundai had no record of my booking but thankfully, did accommodate. As you can see, there is a lot for Hyundai to improve.By the way, we were looking for a 2nd car that very day. We decided not to consider Hyundai and got a Subaru.
10/2/2025
Kyle S. VERIFIED CUSTOMER
Great
10/2/2025
Gloria M. VERIFIED CUSTOMER
Excellent Service!
10/2/2025
Gloria M. VERIFIED CUSTOMER
Excellent service.
10/2/2025
Hiroshi S. VERIFIED CUSTOMER
so efficient!!
10/2/2025
Crystal N. VERIFIED CUSTOMER
Alex was fantastic!
10/2/2025
Olivia V. VERIFIED CUSTOMER
Very satisfied for the service of Mr. Sabatier.He is an asset in your company.
Thanks Mr. Sabatier.
10/2/2025
Mark R. VERIFIED CUSTOMER
Leo was great a great helper answered all my questions needs a raise for sure .
10/2/2025
Meichiu L. VERIFIED CUSTOMER
John is very nice man and also service
10/2/2025
Morris W. VERIFIED CUSTOMER
Hannah did great.
10/2/2025
Veronica Giles. VERIFIED CUSTOMER
I usually get a different Service advisor, each time I come.I am completely satisfied with George and will request him on any of my future services. He was professional and knowledgeable .
10/2/2025
Darla P. VERIFIED CUSTOMER
Something is incorrect about your recommendation of work that needs to be completed
10/2/2025
Abel O. VERIFIED CUSTOMER
Great service, Oscar Ortega jr was very attentive and took care of business! Always a great experience at Norm Reeves Honda in Cerritos. Thank you staff????????
10/2/2025
Sylvia H. VERIFIED CUSTOMER
George was very nice and explained everything I needed to know I was very satisfied with my visit
10/2/2025
Cecil M. VERIFIED CUSTOMER
Leo Lascano provided prompt professional yet friendly service.
I’m very satisfied and will be back. Thanks Leo. Noel Motus
10/2/2025
Richard J. VERIFIED CUSTOMER
Fast and efficient.
10/2/2025
Rhia C. VERIFIED CUSTOMER
Excellent customer service, per usual. Thanh was friendly, efficient and helpful. Keep up the great work!
10/2/2025
Dave H. VERIFIED CUSTOMER
We love Julie! She has been our service writer for 30 yrs. Absolutely beautiful personalized service.
10/2/2025
Laura K. VERIFIED CUSTOMER
Andrew was very easy to work with and I would be happy to have him as my advisor again! Thanks Andrew!
10/2/2025
Catherine L. VERIFIED CUSTOMER
Love the cheerful informative mechanics and account managers Thank you