I just bought the car a few days ago. I brought it in as the moon roof is leaking air and has a whooshing noise when I drive on freeway, or fast ish. I was hopeful the seal could be adjusted and the noise could be mitigated. When I picked the car up the report reads, the sound is typical of the model & no mitigation action was taken. I was bummed. Just because it’s typical, doesn’t mean it shouldn’t be addressed. I was disappointed that I’m suppose to accept the defect without even an attempt to fix.
10/3/2025
Margaret Ann. VERIFIED CUSTOMER
Great service and advisor. Will be back.
10/3/2025
Anjanette G. VERIFIED CUSTOMER
JP and another I didn’t catch name of worked 10/2 around 2pm Filipino?
Helped me reset my CarPlay
10/3/2025
Kathleen B. VERIFIED CUSTOMER
Completely professional
10/3/2025
Jinghua Y. VERIFIED CUSTOMER
Great experiences as always
10/3/2025
Ralph G. VERIFIED CUSTOMER
Gary has always been a good service advisor the last 6 years
Thank you.
10/3/2025
Johnnie H. VERIFIED CUSTOMER
Thank you so much you were so kind and helpful and I really appreciate everything you guys done for me. May God bless you.
10/3/2025
Linh T. VERIFIED CUSTOMER
Mr. Sabatier has rendered exceptional service in maintaining our vehicle.
10/3/2025
Julio M. VERIFIED CUSTOMER
Great service.????
10/3/2025
Virginia C. VERIFIED CUSTOMER
Seamless experience. Ms Celis was great.
10/3/2025
Frank F. VERIFIED CUSTOMER
Good
10/3/2025
June R. VERIFIED CUSTOMER
I was the service would take a couple of hours. After 2 hours my car was ready.
10/3/2025
Camren W. VERIFIED CUSTOMER
My service provider gave me false information about my car that could have had further consequences than previously shown. He told me my car was fine to drive but Manny the other service provider told me I never should have driven the car until the turbo was replaced. Adrian told me the car was drivable and I could drive it for the next 1-2 months comfortably, it didn’t even last 2 days leaving your dealer. It would be helpful if all your service providers are on the same page about providing info to its customers. I was a long time customer with this norm reeves dealer but I will not be returning after this.
10/3/2025
Katherine H. VERIFIED CUSTOMER
Ernesto was great. He was super friendly and explained everything and had the car ready right when he said it would be.
10/3/2025
Pete C. VERIFIED CUSTOMER
Good job,you have great employees
10/3/2025
Kristin H. VERIFIED CUSTOMER
All good
10/3/2025
Catherine U. VERIFIED CUSTOMER
He was friendly and helpful
10/3/2025
Marissa I. VERIFIED CUSTOMER
Adrian De La Riva is very good at explaining what’s needed to be done in my car. Thank you