I had an appointment at 7:15am and after flagging down 3 different people to assist me, it wasn’t util 7:59am someone finally came and asked how they could help me. I was very disappointment in the customer service I received. Seeing multiple men walk past my car and never even inquire on what I needed was a poor example of customer service. I watched multiple cars that were in line behind me get taken to the back. After all of this I was never even offered a coupon or discount for my service or the opportunity to speak with the service department manager.
3/7/2021
Alfredo C. VERIFIED CUSTOMER
Excellent customer service by Trinity and staff
3/7/2021
Graciela A. VERIFIED CUSTOMER
Omar was very professional. Explained what the vehicle needed & cost. Returned vehicle before the estimated time. Very satisfied with today's service. Will return for next service at this location & service rep.
3/7/2021
Annell D. VERIFIED CUSTOMER
Always amazing service from the norm Reeves team! Gabby is the best, she is super informative and helpful!
3/7/2021
Judy L. VERIFIED CUSTOMER
Jaryd was very courteous, helpful and honest. As a widow, I appreciate not being taken advantage of. Excellent service!
3/7/2021
Yolanda C. VERIFIED CUSTOMER
Thanks four you experience workers
Excelente work thanks
3/7/2021
Myla K. VERIFIED CUSTOMER
Tony Ybarra was very professional in way & manner. He not only carefully went over what they were going to be doing for 50K mile checkup but he made a point to ask if I had any concerns. I requested he check my battery cables. They needed to be changed. I appreciate his going above & beyond.
3/7/2021
Hyejin S. VERIFIED CUSTOMER
Great guy. Every time I service my car at Norm Reeves Irvine is a pleasant experience. Thank you
3/7/2021
Noel J. VERIFIED CUSTOMER
Great service
3/7/2021
Ruben M. VERIFIED CUSTOMER
Hans was a true professional and very helpful.
3/7/2021
Juan M. VERIFIED CUSTOMER
Great service as always.
3/7/2021
Tracy G. VERIFIED CUSTOMER
Everything went well, I appreciate the help.
3/7/2021
Candace M. VERIFIED CUSTOMER
I had an appointment and waited another 25 minutes after my appointment time to get helped
3/7/2021
Kenya A. VERIFIED CUSTOMER
Raymond Quintero was very efficient. He answered all my questions and was able to have my car as soon as he could. He was very kind.
3/7/2021
Chelsea S. VERIFIED CUSTOMER
I usually work with Yvette (I love her) this was my first interaction with Jacob. Really nice guy
3/7/2021
Joseph S. VERIFIED CUSTOMER
Service is top notch as always. Thanks.
3/7/2021
Elizabeth F. VERIFIED CUSTOMER
Nate was excellent & easy to work with! Thanks!
3/7/2021
Lorenzo P. VERIFIED CUSTOMER
Omar is the epitome of a Honda service representative & a stellar performer! Kudos to Omar & thanks again for all his assistance in getting my CRV back on the road in my families daily travels!
3/7/2021
Steve S. VERIFIED CUSTOMER
Very professional. The dealership was very clean as well. Lilly, my service advisor was extremely helpful.