It should not take 2 hours to install a sunvisor in the car when I made an appointment several days ahead of time. You need to speed up your service on vehicles and service reps should keep the.client informed about what is happening with their vehicle at least every half hour if there is a delay in the process. Instead of your clients having to hunt them down to find out what is happening. Especially when they are sitting right there in the lobby waiting area.
3/11/2021
Garry G. VERIFIED CUSTOMER
Great job done by all. Thank you!
3/11/2021
Diane B. VERIFIED CUSTOMER
Christopher is a great professional.
3/11/2021
Dennise W. VERIFIED CUSTOMER
I am very satisfied but do have one suggestion.
I sat in my car in the appointment line for at least 15 minutes before anyone acknowledged I was there. I wasn’t sure if I was to suppose to stay in the car or go into office to check in. My suggestion is put a notice somewhere what you want customers to do upon arrival.
3/11/2021
Mary C. VERIFIED CUSTOMER
My experience with Danielle Wagner was excellent. She was knowledgeable and kept me informed about the progress of the repairs on my VW Bug.
3/11/2021
Leticia B. VERIFIED CUSTOMER
He was very polite and curtious very thoughtful in my best interest...i would like for this young man to get the opportunity to climb the corp.later i really belive he is a great asset.....please take this into consideration....tank you so much...
3/11/2021
Hyun M. VERIFIED CUSTOMER
Very kind manner and detailed explanation!
3/11/2021
LARRY W. VERIFIED CUSTOMER
As always, Jared delivered excellent customer service. Give him a raise.
3/11/2021
Kacey O. VERIFIED CUSTOMER
Raul is awesome, always honest and helpful.
Wish your service department could do a oil change in under an hour and a half. Like your Volkswagen Express lane advertises.
3/11/2021
Denise B. VERIFIED CUSTOMER
Viviana is top notch with getting my vehicle serviced & maintained for my safety
3/11/2021
Alan S. VERIFIED CUSTOMER
Everything was very good as normal. You really do have a great service department.
3/11/2021
Zaid T. VERIFIED CUSTOMER
Excellent
3/11/2021
Tara D. VERIFIED CUSTOMER
Very nice young man, honest and fast service! Job well done!
Thank you ????
3/11/2021
Brenda P. VERIFIED CUSTOMER
John Yarber ALWAYS goes above and beyond to make the service experience seamless. He took the time to explain the service my car needed and why I didn’t want to delay in getting it done. He had a loaner car ready for me because car needed to stay longer. He called me during the day to update me too!! Thank you for employing such a great person. 100% satisfied!
3/11/2021
Dudley M. VERIFIED CUSTOMER
Jose is the best !!! It’s always great to see him, and he always delivers the best customer service. Thanks again !!!
3/11/2021
Jay M. VERIFIED CUSTOMER
The whole appointment went perfect from start to finish.
3/11/2021
Jason W. VERIFIED CUSTOMER
He was very professional and helpful. Called or texted when he said he would and was easy to work with.
3/11/2021
Cameron B. VERIFIED CUSTOMER
All great two thumbs up!
3/11/2021
Chen G. VERIFIED CUSTOMER
service is perfect . if i can get a remind of my schedule , it will be the best .