Tony was very receptive to my situation. He immediately diagnosed the problem and took the time to make sure I understood my options. He assisted me in obtaining a rental car and kept me updated on the progress of the repairs. Tony has great people skills, was very courteous and made me feel like a VIP. Because of my interactions with Tony and everyone else at Norm Reeves Ford I would highly recommend Norm Reeves Cerritos. Keep up the great work.
3/21/2021
Richard G. VERIFIED CUSTOMER
Julie listened to the issue that I needed help with and she made sure that the problem was fixed. She was very honest and helpful and went above and beyond to ensure that I was satisfied with the service.
3/21/2021
Robert E. VERIFIED CUSTOMER
Terrible service both visits.
3/21/2021
Carlos L. VERIFIED CUSTOMER
Did Honda stop washing the cars after service? Too bad.
3/21/2021
Ewa B. VERIFIED CUSTOMER
Nathan is very professional, polite and attentive. He under promised and over delivered. Ive never had my car returned to me sooner than expected!
3/21/2021
Elayne K. VERIFIED CUSTOMER
Omar was very much a gentleman and very helpful. I will be back for service on my car. Thanks
3/21/2021
Sonia C. VERIFIED CUSTOMER
I was well taken care of.
3/21/2021
Kathy S. VERIFIED CUSTOMER
Today was very emotional for me. My dad always went with me to get my car serviced. He passed away in July from covid and Today was my 1st time getting my car serviced without him. Samuel was very understanding and sympathetic.
Thank you very much!!! He was very helpful and answered my numerous questions. I greatly appreciate him!!! Amazing customer service.
Thanks again!!!! I will always have my car serviced at Norm Reeves Honda.
3/21/2021
Olivia K. VERIFIED CUSTOMER
Manny and all the staff are always very friendly, professional, knowledgeable, and efficient. A pleasure to do business!
3/21/2021
Rita H. VERIFIED CUSTOMER
Good service
Very happy
3/21/2021
Joel . VERIFIED CUSTOMER
Gary was very professional and helpful at every stage
3/21/2021
Marco R. VERIFIED CUSTOMER
Thank you
3/21/2021
Marlene C. VERIFIED CUSTOMER
I truly appreciate the excellent service I received today. Anthony was professional, helpful and courteous and made me feel like a valued customer. I will definitely be a repeat customer & recommend this dealership to my friends.
3/21/2021
Denise P. VERIFIED CUSTOMER
Joshua was great, just wish your techs could hear the brakes squeaking and the noise it makes when i turn it off. Thank you
3/21/2021
Jill S. VERIFIED CUSTOMER
Yes
3/21/2021
Romela A. VERIFIED CUSTOMER
I had problem of not starting my CRv twice but problem could not be diagnosed. I am suspectical of what if I get this problem again at an odd hour. My wife has refused to drive this vehicle due to fear of ignition issue. It has become more of mental harassment then pleasure of driving Honda vehicle. We have got Toyota Corolla . I am sorry to say this but I am paranoid every time I drive CRV. Is it going to start or give problem again.
3/21/2021
Jorge S. VERIFIED CUSTOMER
Very friendly and polite. Answered all of my questions.
3/21/2021
Darrell N. VERIFIED CUSTOMER
Hans was very helpful. Explaining services to my satisfaction. Call backs very prompt.
3/21/2021
Wesley A. VERIFIED CUSTOMER
Today I walked in without an appointment. I desperately needed a new tire and Joshua went above and beyond to make sure I got taken care of. He is the only service advisor I trust. Not only did he help me out, but i was in and out!!! Today was the busiest day I have ever seen at honda and joshua was so busy but he did not break under pressure. I saw him work well with all customers. He is an exceptional employee and look forward to seeing him with all upcoming maintenance my vehicle will need. Outstanding!!!! 10/10 ??????????
3/21/2021
Lilibeth P. VERIFIED CUSTOMER
Than is very helpful and knowledgeable. He goes above and beyond in the performance of his duties. I appreciate.