Thank you for the excellent service today. We appreciate the thorough service, and the clean vehicle! You are our first choice for Honda care. Rayna Hamre
10/4/2025
Guadalupe F. VERIFIED CUSTOMER
It was a very pleasant, easy experience, made it very comfortable
Very happy with the service .
10/4/2025
Felicia H. VERIFIED CUSTOMER
I am not satisfied with the outcome of the findings of the vehicle I purchased less than 3 months ago. I understand that I purchased the car as is!: However, the car has major that needs to be done not minor. I am a single parent and recently retired teacher and my funds are very limited. To be quoted over 2000 dollar to repair this car is unbelievable. My family and I have purchased cars from Norman Reeves in the past with no problem until now. My 90 mom purchased a car and her car had issues and I purchased a car on the same day that have issues. I am done purchasing cars from Norman Reeves!! I will seek help from an outside source for help. This makes no sense. I am very disappointed.I paid cash for a lemon!!!
10/4/2025
Renee P. VERIFIED CUSTOMER
Too expensive and unnecessary services recommended
10/4/2025
Pascuala N. VERIFIED CUSTOMER
Lately, I have noticed the customer service is bad on the service department. When I picked up my car Genaro Perez ignored me when I asked him to call the person that helped me in the morning he just kept looking at his computer and told me to sit outside without helping me. I waited for a long time without being helped by anyone. Most employees look like they don’t want to be there and dislike helping customers
10/4/2025
Luis G. VERIFIED CUSTOMER
Excellence service and very polite associate.
10/4/2025
Ali G. VERIFIED CUSTOMER
A12 service was not completed. Oil was changed, but the engine and cabin air filters were not replaced. Advisor said they were OK, but they were not — I had to return, and the filters were then replaced.
10/4/2025
Philip G. VERIFIED CUSTOMER
I was well taken care of, and the service was done in a timely manner.
10/4/2025
Sherie D. VERIFIED CUSTOMER
As a 80 yr old lady the pickup and delivery was perfect. The two young valets were very professional. I definitely appreciatedd Alejandra keeping me informed.
10/4/2025
David T. VERIFIED CUSTOMER
There was nothing wrong with the service, the service was great. My problem is that when I received a notification from Toyota that required my immediate attention it was in regards to additional services they determine my car needed. I looked at the photos from the maintenance personnel and agreed that the cabin and engine air filters needed to be replaced, as did the wiper blades, what I didn't agree on or understand was the price! $140 to replace the cabin filter?! $80 for the engine filter?! What?! I didn't pretend to know how much the parts costs, but at a local auto parts store, they cost approximately $20ish. I thought maybe the labor was what determined the price, but looking up tutorials on YouTube, the process only takes a few minutes with no tools required! The wiper blades were the most reasonable charge, but at that point I already decided to do everything myself. $120 at AutoZone and 10 minutes later I had new filters and wiper blades. I honestly felt Toyota was truly ripping me off, basically **** on my leg and telling me it was raining. I definitely learned a lot today, and I'm much more critical of Toyota's prices. Shameful business practice.
10/4/2025
Anthony K. VERIFIED CUSTOMER
Edwin is extremely helping and professional.
10/4/2025
Joel A. VERIFIED CUSTOMER
Thanks for the very fast service!
10/4/2025
Jose C. VERIFIED CUSTOMER
Work on my vehicle was satisfactory, thank you
10/4/2025
Karina C. VERIFIED CUSTOMER
Estoy muy contenta con el servicio que me dio Eduardo Millan
10/4/2025
Sanda O. VERIFIED CUSTOMER
Leo has always been very professional and courteous and has always given me amazing customer service. He is one of the reasons why I always recommend people to Norm Reeves Cerritos.
10/4/2025
Zeke M. VERIFIED CUSTOMER
Javier was great and helped me out from start to finish great customer service all around thank you.
10/4/2025
Joe M. VERIFIED CUSTOMER
Very happy of service.
10/4/2025
Craig A. VERIFIED CUSTOMER
Had a appointment and after3 hours car car wasn't ready hadtoʻ wait for it
10/4/2025
Christine C. VERIFIED CUSTOMER
Enrique always gives 1000%. He knows how to treat a customer and has knowledge that is exceptional. He will do anything he can to make sure things go smooth. You are lucky to have him on your team. I am lucky to have him as my Service Writer.
10/4/2025
Mark N. VERIFIED CUSTOMER
Thanh, Anthony, and Mike were all attentive, patient, and thorough. They took time to explain things in detailed, easy-to-understand terms, and kept me informed as to the status of my vehicle. Their service - and the Norm Reeves Superstore - are exceptional!