Great new service building. Customer waiting area is like a lobby of a 4 star hotel. Car was ready when promised.
10/4/2025
Lynda H. VERIFIED CUSTOMER
I am a senior women and was not treated very well. First time ever at your dealership
10/4/2025
Edelmira S. VERIFIED CUSTOMER
I had to return because our cabin air filter was making sounds.
10/4/2025
Robert J. VERIFIED CUSTOMER
I’m very satisfied with the service
10/4/2025
Joey Lamont. VERIFIED CUSTOMER
Great job!!!
10/4/2025
Yetein H. VERIFIED CUSTOMER
Long wait for car to complete service almost 7 hours, longer than promised. Didn’t get notified when my car was ready, not until after I called in twice. After returning to Honda, it was a long wait to pick up car. I was standing there for a long time watching the staff standing around chatting with eachother. My car has 41k mileage but charged for services not necessary such as check valve clearance, replace water pump, alternator belt, etc totaling over $1,500 of parts and service. Worst of all, my AC is not operating cool like it was before I brought the car in.
10/4/2025
Derek F. VERIFIED CUSTOMER
Suggesting more than 80 for a cabin filter replacement as well as leaving the protective plastic and paper in my truck after the oil change is insane. I will never be back to this dealership
10/4/2025
Nora K. VERIFIED CUSTOMER
John was great and my dissatisfaction wasn’t about him at all. It’s related to the service process: when I made the appointment, the person who I spoke with (who was great) told me a service advisor would call me to confirm that the service could be done. The advisor left a voicemail but I was in meetings all day so I texted the service number and asked them if the work could be done. I also emailed and asked if the work could be done. Nobody responded. That meant that the research on the part and the service wasn’t done and John had to do it when I got to my appointment. If the original service advisors responded to me and did that research, the part could’ve been ordered and I could’ve had the work done yesterday. Now I have to bring my car back again after the part comes in. Thats frustrating and not an ideal experience.
10/4/2025
Shirley K. VERIFIED CUSTOMER
Job well done
10/4/2025
John-Scott S. VERIFIED CUSTOMER
Swollen lug nuts is what they diagnost, they couldn't preform the tire rotation as in the service, not believing what I heard i researched and found information through ford that this is mainly caused by technicians using the wrong tools or the wrong method of removing the luggage nuts, so with that said norm reeves has been the only one that has done the last 5 tire rotations that now can't be done until the lug nuts have been replaced at a cost not covered by any of the 2 warranties I have on this vehicle, so after speaking with edwardo about this he offered no ther solution than for me to purchase the lug nuts, I have had this vehicle serviced by NR since I purchased it and there was always issues with the warranties and how to read or bill because there were 3 certified used, factory, and maintenance warranties. So I was very disappointed to see we are back at this again.
So I will no longer be using you for service and will take my business elsewhere, I have bought my last 3 of 4 cars from Norm reeves cerritos and will shop elsewhere.
10/4/2025
Julie K. VERIFIED CUSTOMER
Robert was very professional. I enjoyed working with him.
10/4/2025
Barbara M. VERIFIED CUSTOMER
Top notch organization!!
10/4/2025
Ronald C. VERIFIED CUSTOMER
She was nice
10/4/2025
Bryan V. VERIFIED CUSTOMER
Very knowledgeable and helpful
10/4/2025
Kevin L. VERIFIED CUSTOMER
Nicole was away from her desk whenever I went to see her. And compared to other technicians she didn't explain what was done to my car. She didn't check if I have questions or asked a simple "how are you doing today?". And when i asked about coupons or discounts she seemed bothered and just said "I dont know if we have discounts". It's like you are literally in front of your computer can't you just check? She was rude and condescending and I'll try my best to not have her again. I want someone who truly wants to HELP.
10/4/2025
Wayne W. VERIFIED CUSTOMER
Rob G was very helpful.
Technician fixing wise: after spent over $1,400 today, I was hoping that my car bottom engine splash shield would have been tighten up better easily with a few clips or something.
10/4/2025
Miguel M. VERIFIED CUSTOMER
He really helped me out and got me out fast
10/4/2025
Elaine E. VERIFIED CUSTOMER
He was very helpful .
10/4/2025
Jose G. VERIFIED CUSTOMER
John is very professional and very knowledgeable. Couldn’t have asked for a better advisor.