My husband and I were extremely satisfied with the excellent customer service that we received from Julie Canales. She was friendly and answered our questions regarding our vehicle that needed maintenance service. The only peeve that I have is the quality of the work that was neglected and it was that service tech forgot to put windshield wiper fluid . This is the SECOND TIME that this has happened since my vehicle has been serviced at the Cerritos location. I will have to schedule another day to come to have it done.
4/2/2021
Alice C. VERIFIED CUSTOMER
Thank you Thanh got all your help today. You are a great example of what customer service should look like.
4/2/2021
Erica M. VERIFIED CUSTOMER
Ricardo, Christina and the whole team were terrific and now I have peace of mind that my car is safe to drive.
4/2/2021
Jose Hugo. VERIFIED CUSTOMER
Cant help with the problem today ,nor we feel satisfied with answers .
4/2/2021
Rudy G. VERIFIED CUSTOMER
For a busy day I was surprised how fast my Raptor’s regular maintenance was completed
4/2/2021
Angel A. VERIFIED CUSTOMER
Great friendly customer service
4/2/2021
Keith K. VERIFIED CUSTOMER
Fantastic! Very professional and courteous!
4/2/2021
James . VERIFIED CUSTOMER
The service went well l had an oil change but the car wash was a disaster smears on my window water stains to damage my car paint and it took longer than 20 minutes l am definitely going to make a complaint .
4/2/2021
Anthony G. VERIFIED CUSTOMER
Very satisfied and he is extremely professional and went above and beyond to help me.
4/2/2021
Dena L. VERIFIED CUSTOMER
I understand parts take time to come due to the RoRo. But I had to call on the 6 or 7 day to inquire about my car I called no one call I back even the service manager didn't call back. The communication was bad. Then I get the car back not wash. Not nice
4/2/2021
Jessica W. VERIFIED CUSTOMER
Omar was very knowledgeable and provided very good insight to me during my trip.
4/2/2021
Chae S. VERIFIED CUSTOMER
Omar is best service advisor I ever encountered at Honda dealer.
Excellent service, very detailed explanation.
I was very happy that he was the one who I worked with.
4/2/2021
Bonnie W. VERIFIED CUSTOMER
She was very nice and kind!
4/2/2021
Jay V. VERIFIED CUSTOMER
Trevor was quite efficient and on point. I did have to wait about 3.5 hours.
4/2/2021
Angel C. VERIFIED CUSTOMER
I am satisfied today’s service. Joseph provided great customer service.
4/2/2021
Claudio S. VERIFIED CUSTOMER
excellent service i will definetively reccomend you guys
4/2/2021
Frank B. VERIFIED CUSTOMER
He was very thorough and polite.
4/2/2021
Imelda A. VERIFIED CUSTOMER
Raul was friendly fast and profesional. Thank you
4/2/2021
Roger M. VERIFIED CUSTOMER
Dominik, the Service Advisor, was an excellent advisor! His professionalism and service speaks highly of his work ethics and desire to ensure that his customers are highly satisfied. I would encourage for the Norm Reeves Management team to congratulate Dominik for ensuring that this customer left satisfied and eager to come back when a service is needed again. Thank you.