I would like to thank Ford Reeves for having such a professional team that are very knowledgeable and kind with us costumers.
Ivan did a great job, and he communicated throughout the day with us providing us with updates about the status of our Ford Explorer.
4/6/2021
Alex F. VERIFIED CUSTOMER
Great customer service
4/6/2021
Matthew W. VERIFIED CUSTOMER
Excellent service!
4/6/2021
Leland S. VERIFIED CUSTOMER
Thank you
4/6/2021
Harry W. VERIFIED CUSTOMER
Always well done
4/6/2021
Jessica K. VERIFIED CUSTOMER
Always a good experience! Fast service and great customer service
4/6/2021
Maricar O. VERIFIED CUSTOMER
Thanks to Matthew
4/6/2021
William K. VERIFIED CUSTOMER
Mr Sanchez was polite. And updated me on the status of my car service and reviewed the work done and recommended future service needs. Thank you
4/6/2021
Kyle S. VERIFIED CUSTOMER
Rafael was great. He was very communicative.
4/6/2021
James F. VERIFIED CUSTOMER
Manny was wonderful to deal with. Very pleasant personality & so thorough about explaining what was needed. Also very patient with my husband who is hard of hearing. Thank you!
4/6/2021
Ethel M. VERIFIED CUSTOMER
The car smelled like rotten sewage. I ask them to wash my car. Did they use recycled water.? The car had a terrible smell. Did they do it on purpose because I’m Asian? I’m thinking of going to another dealer the next time. I always use a Honda dealer. This was my first visit.
4/6/2021
Frankie N. VERIFIED CUSTOMER
She was very helpful in helping me to get the best price I could today.
4/6/2021
Ian W. VERIFIED CUSTOMER
Lilia was amazing from the time she greeted me. She opened the door for me and was attentive through every step in the process. I needed extra work done aside from what I came in for and she wasn’t pushy which I REALLY appreciated. Overall it was a great experience thanks to Lilia.
4/6/2021
Krisandra H. VERIFIED CUSTOMER
Nathan has always been exceptional with his service, follow up, and patience with whatever needs I've had with my vehicle.
4/6/2021
Israel H. VERIFIED CUSTOMER
Nathan was super helpful went above and beyond
4/6/2021
Miguel O. VERIFIED CUSTOMER
Great service from joseph vargas
4/6/2021
Risha A. VERIFIED CUSTOMER
The biggest issue was that my vehicle was not ready at the time promised. Although it may have been ready, but I was not called until after I walked around and asked if it was ready after seeing that it looked like it was done. Also, I was assigned a different service representative, Anthony, even though I chose Brandon when I made my appointment. Anthony didn’t explain my different options for service as well as Brandon did before. I felt like I was pushed to get a service package instead of getting only what I really needed which was an oil change and tire rotation. And although Anthony was nice, he was at lunch when my vehicle was ready and the gentleman who assisted me didn’t go over the multi-point inspection or ask if I had any questions about my service. Overall, it was not the Helpful Honda service I have come to know as a 6-year owner who has taken my car to be serviced at Honda for all my needs.
4/6/2021
Gloria F. VERIFIED CUSTOMER
Keep up the GREAT, friendly and excellent service Samuel!!
4/6/2021
Vinh N. VERIFIED CUSTOMER
John le is very good customer service. He explained and provide all customers needs and concerns. Thanks John for your help done the service my van really fast. You are the best person i have seen in Norm reeves Honda i have seen so far.
4/6/2021
Erica R. VERIFIED CUSTOMER
Juan Huezo provides excellent customer service whenever I bring my car in for service