I committed to a $155 diagnostic fee to have my non-functioning steering wheel stereo controls checked out. The airbag assembly on the steering wheel needed to be removed to fully diagnose the problem, which ended up being a bad clockspring. I was then quoted $200 for the part and $350 in labor to replace the part, and that the $155 would be applied to the $350. I don't under stand how $350 in labor was justified. Once the airbag assembly was removed, it was literally one more bolt to remove the steering wheel and replace the clockspring. I refused the repair, paid the $155, went to your parts dept and purchased the clockspring myself and replaced in about 30 minutes total... including removing the airbag assembly that they removed and reinstalled. I am completely appalled at the amount of labor I was going to be charged when they had done 90% of the work already to diagnose the problem. You have a major disconnect in your service department and I am questioning ever returning to your dealer to have work done on our TWO Hyundais. I am very disappointed. Also, the service advisor, Hans Rico, turned extremely cold when I began questioning why the labor would be so much if they had already done 90% of the work.
4/9/2021
Ana M. VERIFIED CUSTOMER
I felt comfortable and not overwhelmed. It was my fist time and I was nerves. I liked that Hans Rico made it simple and answers all the questions I had.
4/9/2021
Patricia L. VERIFIED CUSTOMER
Rafael really out did himself in getting my car repair on a timely matter and working with me for the next scheduled repair to my car door. Again he went over and beyond Thank you.
4/9/2021
Barbra M. VERIFIED CUSTOMER
Raul was just fine. The mechanic that changed the battery was not. He left things disconnected and did not route a bat cable properly. Ive had better work done in previous visits. We were however very happy you could do the job today with short notice. Thank you. Stan and Barbara
4/9/2021
Terry Q. VERIFIED CUSTOMER
Viviana was WONDERFUL ???? She definitely went the extra mile for us by scheduling an Uber, making sure that we had everything that we needed and communicated often and clearly. I'm very impressed with Viviana and the whole team. This dealership is awesome!!
4/9/2021
Juan M. VERIFIED CUSTOMER
Excellent service
4/9/2021
Victor S. VERIFIED CUSTOMER
Of course, please thank Jose for me again. I appreciate the excellent customer service.
4/9/2021
Yvonne D. VERIFIED CUSTOMER
Every thing was fine. Thanks!!!
4/9/2021
Julianna P. VERIFIED CUSTOMER
I was very impressed with the service Mr. Salas provided to me. He met all my needs and even set up an appointment for me.
4/9/2021
Noemi M. VERIFIED CUSTOMER
Very satisfied with service.
Ivan Cruz was very helpful.
Highly recommend his assistance.
4/9/2021
Mohammad "Marty". VERIFIED CUSTOMER
5 stars service. Keep it ip
4/9/2021
Amber W. VERIFIED CUSTOMER
Anthony was great!
4/9/2021
Taylor M. VERIFIED CUSTOMER
Gabby was GREAT! Will be asking for her every time
4/9/2021
Jason S. VERIFIED CUSTOMER
No problem with the service, rather the services were significantly overpriced so we ultimately decided to go elsewhere.
4/9/2021
Juan H. VERIFIED CUSTOMER
I’m am fully satisfied with the work that was done to my vehicle
4/9/2021
Zxelan B. VERIFIED CUSTOMER
I would recommend her to any employer as someone who was a CEO and hired (and fired) countless employees. You have a winner there.
4/9/2021
Colette . VERIFIED CUSTOMER
Best dealer experience I have ever had. Jennifer is the best!!!!!
4/9/2021
Elsa E. VERIFIED CUSTOMER
Arbenz Anton was really very helpful, courteous, respectful, knowledgeable, approachable, honest, efficient , capable and a very nice guy. I would always request for him whenever my car needs service.