I will be happy to give Lilia and the dealership a "top" rating!
4/14/2021
Darren R. VERIFIED CUSTOMER
Tim was very friendly and helpful. I needed 4 recalls and an oil change. He called me as soon as my truck was ready so I can pick it up.
4/14/2021
Lorena R. VERIFIED CUSTOMER
Very professional and efficient.
4/14/2021
Richard B. VERIFIED CUSTOMER
Javier provided excellent service. He helped make up for the mistake the Parts department had made when I initially spoke to them prior to my appointment. In the end, very satisfied!
4/14/2021
Marianne M. VERIFIED CUSTOMER
Mark was fantastic ????!!!
4/14/2021
Marites C. VERIFIED CUSTOMER
His very helpful & knowledgeable. He explained everything. Stay over his shift just to help the customer & explained what is was done in rhe car.
4/14/2021
Bradley W. VERIFIED CUSTOMER
Lilia was fantastic
4/14/2021
Robert C. VERIFIED CUSTOMER
It was a pleasure dealing with Thomas. You guys do a great job.
4/14/2021
Frank/ Lucy. VERIFIED CUSTOMER
Car was there for 8 hours!
When i called to check on it, i got hung up on, receptionists all seemed confused.
I to think the prices you charge are bit much and it takes forever.
Last time i was there in December, it took 4 days to switch a sensor. I think that's a bit much.
They couldn't find my service guy.
He was great, i like his customer service, he is knowledgeable.
He has been there awhile, so he must be taken care of.
4/14/2021
Ann Marie. VERIFIED CUSTOMER
The process was so easy! Thank you!
4/14/2021
Jacob M. VERIFIED CUSTOMER
Omar is a great asset to the dealership
4/14/2021
Edwin A. VERIFIED CUSTOMER
Jose Torres did a fantastic job of getting me service to my vehicle. It’s the alarm specialist that installed the Karr Security System that I wonder about (whoever that may be)
4/14/2021
Kevin V. VERIFIED CUSTOMER
Bryan Ortiz was so helpful. He immediately help once I got to the dealership. I advised him that I’m here for a oil change service and needs my brakes check. The service was performed and provided in a short wait. Thank you, Bryan.
Kevin V
4/14/2021
Karla A. VERIFIED CUSTOMER
Jennifer was professional and efficient and very friendly. I enjoyed working with her.
4/14/2021
Richard T. VERIFIED CUSTOMER
Gary kept me well informed on the progress of my cars repairs.
I was surprised that the work was done the same day sadly I was
At work and could not pick up before they closed but Gary was gracious
And allowed me to pick up the next day. The price he quoted me was
Fair. He has great customer service skills and you guys should
Be proud to have someone like him on your team. I will be coming back
And repairs or service for my car
4/14/2021
Kathleen W. VERIFIED CUSTOMER
Benito was clear and direct with the repairs needed for my car. His communication skills are very good.
4/14/2021
Jose B. VERIFIED CUSTOMER
I want to to thank Jose Torre for his excelent customer service.
4/14/2021
Marcus A. VERIFIED CUSTOMER
10/10 service
4/14/2021
Dolores M. VERIFIED CUSTOMER
Gracias a José Torres por su ayuda ,porque yo no entiendo inglés y el me ayudó en todo momento ,quede feliz con su excelente trato y sobre todo porque me saco de muchas dudas que tenía ,sin duda volvería a arreglar mi carro ahí con ustedes,muchas gracias José Torres ,gracias Ford
4/14/2021
Paolo C. VERIFIED CUSTOMER
Sam is by far the best person I’ve dealt with at Norm Reeves. I’ve been taking my cars to Norm Reeves for approximately 8 years. Your other associates have provided great customer service but Sam has definitely raised the bar on the customer service he has provided. I will no longer deal with anyone but him directly.