The Car Group

Sam gave excellent customer service

Gabby was so helpful with everything she made my experience that much better

Joseph was very helpful and very courteous in the details of his job. He is also a very nice person. This is my first time with him as my Service Advisor.

I like the friendly service ands employees are always polite . Keep up the good work.

I’m completely satisfied with the work you guys did to my car and definitely will go back for any service that my car needs. Kevin was very helpful and understandable about what I wanted to get done for my car.. I will definitely recommend Kevin and Norm Reeves Honda Superstore Irvine to my family members and friends. Thanks again you guys are the best!

Gabriela was great! Made my experience remarkable.

After a terrible experience calling in to get a quote and make an apt. Richard was professional , attentive, and expedient service. Thank You!

Great service from Steve!

Excellentservice

Great service from Miguel.

Great customer service

Service was fast and multi-point inspection makes me feel any problem can be found and taken care of.

Upon arriving the advisor went over required services for my vehicle. I advised to him that I got a full set of new tires, and I only needed oil service. He verbally offered oil and filter in his words "altogether for $75." My total due was over $200. I did not agree to that amount.

Benito was wonderful

Benito, is the epitome of a Great Service Advisor. Had, three nails... In, three tires... ??????? Handled... and I got a free car wash. Benito is amazing... Thank you. ????

Great Job, she provides above and beyond service!

I took my car in for brake service.. Ten days later my back brakes were squeaking, I took my 2019 Hundai Santa fe back for brake repairs again..It turns out that my brakes went bad because of a mechanical error.. I lost 2 days of work because of it.. Im an Uber driver.. About 1 year ago another thing happen when my transmission went out after just 1 year after purchasing my car .. It was at the dealer for 3 weeks straight.. I take my car to service every month and a half, Because I drive alot.. I have taken my car to service at least 20 times in the last 2 years. .. When I service my car at Hundai and sometimes have to leave my car off for a day or more.. The Service advisors at the Cerritos Hundai facility..never and I mean never ever bother too call me back for any updates.. I always have to hitch a ride to the location just for an update. I have to get a ride up to 3 times in 2 days at times just for an update. I try calling customer service for updates and I they say is that Service Advisers are busy and left a message to call me back and that never happens... All Service Advisers are really bad in giving customers updates..They never ever bother to inform you of anything concerning your vehicle... My and Husband were planning on getting another new car and once thought of buying a second Hundai.. But never will we buy another Hundai again and will never reccomend anyone to purchase a Hundai...

Byran is very professional thanks for his service

Very efficient. Courteous and proficient. I was in good hands. Thank you! Diane

I like Honda service