Terrel does a great job as well as all your service department it’s a pleasure dealing with you
4/21/2021
Shawn M. VERIFIED CUSTOMER
When I got my car back there was a scratch on the left side near the wheel. I told the manager and he said he will call me tomorrow to talk and see what he can do. I didn't get a call back so I called and a lady answered the phone and she said she has no idea what was going on and then transferred me to the manager who I was talking to before. He didn't answer so I had to leave a message. The way this is being handled is absolutely unprofessional...
4/21/2021
Richard D. VERIFIED CUSTOMER
Took 2 1/2hours for simple oil change and tire retation
4/21/2021
Fredy P. VERIFIED CUSTOMER
Thank you Benito for your help and services.
We are so happy that our car is fixed.
4/21/2021
Mark W. VERIFIED CUSTOMER
Thanks
4/21/2021
Julie M. VERIFIED CUSTOMER
Raul did a great job. This isn’t related to him but your shuttle program really ****. My ride got cancelled multiple times with Lyft and I needed up using Uber out of pocket just to get back to dealership. I would reevaluate that
4/21/2021
Christa B. VERIFIED CUSTOMER
Our interaction was brief, but it was professional and efficient.
4/21/2021
Robert . VERIFIED CUSTOMER
Tim was great! He was fully knowledgeable and had great communication skills. He was very honest and completely transparent in regards to repairs and cost. I believe he is a very strong asset to norm reeves ford as well as the customer. I will definitely be using tim for all my service needs in the future. And might even possibly influence my decision on ford vs dodge for my new truck i’m gonna be buying soon. thank you.
4/21/2021
Mary A. VERIFIED CUSTOMER
Anthony Sanchez is the best service advisor I have ever came across. This was my 2nd visit and it was great. He communicated and explained to me and finding about my car concerns. Thank you!
4/21/2021
Erlinda M. VERIFIED CUSTOMER
Mr Navarro explained everything I needed for my car & I appreciated all the help he extended to me. Thanks
4/21/2021
Joseph R. VERIFIED CUSTOMER
I am always satisfied with the Norm Reeves Honda staff. I always get taken care of with a professional and all encompassing customer service. Thanh made sure that I understood what was being done to my vehicle at all times and kept me updated on the status of the work that was being done.
4/21/2021
Michael M. VERIFIED CUSTOMER
Jose Luna was super informative and kind!
4/21/2021
Carol K. VERIFIED CUSTOMER
Great service and thanks for washing my car.
4/21/2021
Betty-Ann S. VERIFIED CUSTOMER
The Staff was extremely pleasant, they made everything so easy from booking the appointment through final check out. I will certainly be returning when service is needed in the future!
4/21/2021
Frank K. VERIFIED CUSTOMER
Happy with the service.
4/21/2021
Mitzy B. VERIFIED CUSTOMER
It was easy going in and getting out even made another appointment for other servicing.
4/21/2021
Daniel C. VERIFIED CUSTOMER
Great service. I switched from another dealership that didn't provide great customer service to Norm Reeves West Covina. I'm glad I did. Everyone was great from beginning to end. Thank you.
4/21/2021
Janice C. VERIFIED CUSTOMER
It's a 30 mile round trip for me to have my 2010 Hyundai serviced at Norm Reeves Hyundai but well worth it especially because of employees like Gary. Always polite, professional and pleasant.
4/21/2021
Julie H. VERIFIED CUSTOMER
Gary was courteous and kept me informed of the status of work on my vehicle.