The Car Group

I talked to Alex and he said I needed a lot of work done, I said I'd do it all and maybe y'all could throw in an oil change and new wiper blades". He said "maybe I can find a coupon" He ended up getting "the coupon" for me, but I just felt like I was inconveniencing everyone! I miss Steven. He used to greet me so kindly and smile. I picked up my car after y'all having it for 2 days to get some pretty expensive work done. It was $2300. It wasn't even washed when I picked it up. The girl working there said "Oh I'm sure it was done, but do you want me to run it through again?" I said, "it wasn't done, it still has the same bird poop on it that was there when I brought it in" Then I asked the service manager (?) if y'all still do free car washes, or if Steven just did that because he was so nice and he said "Well, as long as you don't mind waiting, we get really busy and don't always have time". I realize everyone "gets busy" and I realize Steven is one of a kind, I just didn't get the friendliness I had with him. I'll probably go back to Sewell for my future needs. It didn't matter if I was just getting a car wash, oil change, or major service done at Sewell. They always greet EVERYONE with a smile and are so friendly. I moved to Rockwall a year ago and was hoping y'all would work out! Thanks.

He did a wonderful job very

I would like to thank Sean Osborne and Ivan Cruz for there service at Norm Reeves Lincoln. They always step up and make me feel special. Thank You

Arrived 5 minutes ahead of my appt. had to wait 20 minutes for a service check in person

Christina and Danielle did a great job accommodating my service needs and schedule

Arcee was very professional and friendly. He completely reviewed the maintenance needs of my vehicle and kept me apprised of the status and exactly when it would be ready.

Having trouble with new key, having a hard time turning on/off and having to remove it from ignition.

service was great, but wait time took way longer than told.

Good work

Trinity was kind and I appreciate her professional work of excellence. Thank you

Great Customer Service !

Nate was very helpful. Hes my guy

Cheynne Riggs was awesome

Samuel is a pleasure to deal with. Excellent service.

Ivan was very attentive to my needs. He and your technicians found the source of the noise upon turning left and made the corrective action in a very quick turnaround. Thank you!

Everything was as promised! Jason was very pleasant and knowledgeable! Thank you Jason.

Muy amable y cumplió con todos los requisitos de un buen servicio al cliente

Lilli was great to with with

Great service

Thank you