The Car Group

Thank you

Juan was great. Thank you so much! I just wish they had shuttle services like they do at Diamond Honda.. That's all I would change.

Very professional and on time service. Didn’t have to wait long in the queue.

Tony went above and beyond to track down the replacement fuel injectors for my older 1999 Ranger. Now my truck is back to running great, and older Ford Rangers are the best. My thanks also to the technician who performed the mechanical work. Great job everyone.

Thanks to Arbenz , best service ever!

good man

Raymond was awesome he kept me informed every step of the way.. he needs a raise.

Just wanted to thanks for the service

Tony is AMAZING!!!! Extremely helpful and attentive. Overall he made the entire experience great.

I am always pleased, happy, and confident that that Bryan Ortiz is taking care of my family vehicles. I made the right choice some years back to approach him and have him work with me to service all my vehicles, and I have even suggested to every other Honda owner, "I know a guy at Norm Reeves Honda in Cerritos that can take great care of you. Bryan Ortiz. Request him." I commend and compliment Bryan each time he has completed the work on my car. I truly wish there was another approach for him and other Honda employees to get recognition for their fine and dedicated work. Perhaps a small comment and suggestion box. There is a lot of time spent in the guest waiting area as their vehicle is being worked on. Why not make this available? Additionally, I want to take the time to thank Laura in reception. She was great and amazing in answering a couple of my calls in trying to reach Bryan, and for one of them, she walked --let me make this clear: SHE WALKED OVER-- to hand Bryan a note that I was trying to reach him. Him being so busy, and my need to reach him immediately, his voicemail was not a better alternative. But Laura, on her own accord (no pun intended), decided to walk over a handwritten note to give to Bryan. I don't feel many others in her position would have been so willing and helpful to do such a thing. It truly meant a lot to me. As a solidified and complete statement, Bryan Ortiz is a great service person at Norm Reeves Honda in Cerritos (NRHC). His personal interactions and professionalism surpass all my expectations. I say this quite frankly: If Bryan Ortiz was no longer accessible, I feel NRHC would be doing a great and harmful disservice to their customers. I, for one, would be highly displeased and angered should this fine model of an employee were to no longer be found employed at NRHC. I have bragged about Bryan Ortiz to my friends and family. I want to continue bragging about him for a long time to come. But, I would also want his time, effort, and dedication to be acknowledged, recognized, and compensated for. His worth and value to the service department at NRHC is immeasurably high, and he should not be overlooked nor ignored for greater and proper pay, or compensation, for highly treasured and sought after guidance, direction, and service. His is beyond top notch in his field.

Great service...

Good service and honest good job

Great customer service, knowledgeable, professional and efficient.

Mitchell was a great communicator and kept me in the loop every step along the way.

Very professional, courteous and efficient

My latest contact with the service department has been a continuation of satisfaction from the purchase of our Honda.I will continue to service the car at your dealership.

He is courteous and explain to me what should be done And took care of my ride home, and called me when my car is ready for pick up.

Excellent service

Thank you for your service

Customer service was great & I was happy that my problem was resolved with honesty and a complimentary oil change