I had 11 o'clock appointment and I did not leave till 315 extremely dissatisfied in addition they overcharged me for a unauthorized service very dissatisfied with customer service I received... Is the only good part was Anthony sanchez who is Always delightful professional and a great customer service if it wasn't for him I would go elsewhere go elsewhere
6/24/2021
Tytrisha B. VERIFIED CUSTOMER
????
6/24/2021
Kim C. VERIFIED CUSTOMER
Service was easy and quick to schedule. Check in was also quick and easy. Jaryd made sure my vehicle was ready when he said it would be. He has always been professional and friendly.
6/24/2021
Restituto E. VERIFIED CUSTOMER
yah Robert was so helpful and sincere to serv his client
6/24/2021
Arnedra J. VERIFIED CUSTOMER
Thank you for your efficient work.
6/24/2021
Mary G. VERIFIED CUSTOMER
To whom it may concern,NormReeves Honda Service in Cerritos, I wanted to give you my feedback on my experience I had this morning after all the service I had done to my Honda Accord pretty much I’m definitely Very satisfied with all the service I have received in the past especially with one of your workers a like to mention it to you guys his name is Joseph Vargas who help me he went above and beyond and taking care of me very polite young man I am definitely very satisfied with his kind words very easy-going professional always easy to understand him this is my Second time he has help me with my Honda Accord car I definitely trust him with my car thank you for having Joseph Vargas working there in your place he’s well worth it I will be looking forward to bring my car next time I definitely be calling him again when my next time is up for service my Honda Accord car, once again Thank you. Sincerely yours.Mary G
6/24/2021
Charles B. VERIFIED CUSTOMER
Everything was great…Trevor performed the highest level of customer service I can think of. Very helpful and very professional
6/24/2021
Gina F. VERIFIED CUSTOMER
Cheyne answered all my questions I needed help with gave me information told me how much things would be excellent worker thank you very much Cheyne I was very happy with my service today
6/24/2021
Elizabeth G. VERIFIED CUSTOMER
Lilia was very Kind n Professional.
6/24/2021
Abdon B. VERIFIED CUSTOMER
Thanks Nate B!
6/24/2021
Jorge G. VERIFIED CUSTOMER
Sean was great and handled my issues with my tires with great care.
6/24/2021
Karen S. VERIFIED CUSTOMER
Joseph was very pleasant to work with and kept me apprised of the status of the car.
6/24/2021
Jessica W. VERIFIED CUSTOMER
I was for the most part very pleased. The job was done and Jaryd was very informative. My only 3 "hang ups" were: It was about an hour after I was told I would hear something both times I received a call. 2- It took 2 days for something that usually takes a day. 3-Other dealerships have returned my car clean with a quick wash and vacuum in the past. Not required just always a nice feeling to get your car back in tip top shape inside and out.
6/24/2021
Jesusa G. VERIFIED CUSTOMER
Again, I would like to thank Dominic Dillon for his help and detailed information about my vehicle. He assured that my car was taken care. I was completely satisfied with his customer care. Thank you
6/24/2021
Elizabeth M. VERIFIED CUSTOMER
Great service, as always. I have been getting my cars serviced with you since I got my first Odyssey in 2002. I’m now on my third Odyssey, and I’ve never had a single issue with any of them. Thank you for keeping me safe on the road!
6/24/2021
Ricardo M. VERIFIED CUSTOMER
Great service, John was extremely helpful.
6/24/2021
Eddy E. VERIFIED CUSTOMER
Rafael has a great customer service one of a kind I can say that he’s my go to guy when I need a service for my Ford flex
6/24/2021
Connor M. VERIFIED CUSTOMER
Great Service Advisor! Thank you.
6/24/2021
Jair A. VERIFIED CUSTOMER
You guys were awesome!! Highly recommend. I got slightly lost to the service department. Salesman helped me find it. Very nice. Then when i got there with my car everybody was so helpful. Told you guys my issue. Then i went in to talk to Matt who Explained everything and was very helpful. Good attitude and efficient. After i left He was giving me updates on the service of my car throughout the day. Really great. Called me when my car was ready. When i got there he helped me out again. It was good. Felt like you guys did honest work. Then a young guy with white blond hair saw me and got my car. He had a smile and was very nice. Speedy service. He sealed the deal in my expierence. Wish i knew his name to shout him out. Went in on 6/23/21. Anyways I know this comment sounds kinda gay because of how i describe these two. But im straight and into women. Just shows how great my experience was. I have a Honda next to my house. They sucked. So i came here even though its a drive. Completely worth it. Recommending to family and friends. Thanks for the great service guys!!