He was very helpful with the guidance for future maintenance of my car. He is highly professional and knowledgeable.
7/3/2021
Danielle G. VERIFIED CUSTOMER
My car took over a month to fix (and wasn’t that complicated). Your staff really dropped the ball & as a result I had to pay over $350 in car rental fees. When I received my car, there were dirty cat prints all over the back seat & base of door opening (confirming it occurred in your care - when the doors were opened). Unless I receive some assistance with rental car, I will not be returning for services of any kind & you will lose a loyal customer. Danielle G
7/3/2021
Kathryn E. VERIFIED CUSTOMER
Had an appointment and wait time was way too long for what needed to be done. Also, disgusted that no car wash service was given. I will take my car to another dealership for future service. Much nicer facility and waiting room and always receive my car clean! Washed and vacuumed.
7/3/2021
Georgia P. VERIFIED CUSTOMER
Very much satisfied with work and professionalism!!!
7/3/2021
Daniel A. VERIFIED CUSTOMER
The service from the rep was fine. I was just frustrated because I made an appointment for a recall and a diagnosis because my Palisade was making a grinding noise, but when I got there, I was told the recall would be taken care of that day, but I would have to leave my car until Wednesday just for the diagnosis. I understand it was busy, but it was frustrating since I had made the appointment. The recall was done in a timely manner, so that was fine, but I took my Palisade over to the Hyundai in Anaheim for diagnosis and repair, since it turned out to need a new drive axle.
7/3/2021
Davis Y. VERIFIED CUSTOMER
Arcee is great to deal with and he's very customer-oriented. He will be my go-to advisor from now on. James, the service tech, was also knowledgeable and kept me informed. Happy that everything was covered under warranty.
7/3/2021
Irma C. VERIFIED CUSTOMER
Great customer service!
7/3/2021
Eva A. VERIFIED CUSTOMER
Raoul is providing great service ever since I went
to Norm Reeves Auto Center in Irvine
7/3/2021
Willa C. VERIFIED CUSTOMER
Due to a long trip concerns, I went to the service center on 7/1. Trevor acknowledged me right away and made an appointment the second day. He took time to explain and to show me the parts and services needed. He is very knowledgeable and professional. Besides his technique skills, he has good people skills. He cares about his customers. He educated me patiently. I have learned some car maintenance terminologies from him. I am very happy and feeling relieved to take that long trip after the service. Thanks to Trevor!
Please express my gratitude to Trevor. He is a great asset to your company. Looking forward seeing him on my next maintenance visit.
Best regards,
Wills Chen
7/3/2021
Jose P. VERIFIED CUSTOMER
The wait took longer than expected
7/3/2021
Mark B. VERIFIED CUSTOMER
Jason Wu was excellent. He listened and provided great service
7/3/2021
Courtney D. VERIFIED CUSTOMER
Jaryd was kind, listened to my concerns and helped my service get completed quickly.
7/3/2021
Julia B. VERIFIED CUSTOMER
I asked to make sure my car was vacuumed. The previous three times I asked and it wasn’t done. I said to make sure. I went out to my car and it had not been done. Terrell and Jamie in the service department were nice and rushed it back to detailing again. My car was brought back to me from detailing with only the front vacuumed barely not even good and the rear seat area and back were not even touched.
You need better cleaning staff.
7/3/2021
Jeannie F. VERIFIED CUSTOMER
Omar gave me choices and explained things well. I was also grateful for Enterprise pickup and return. I will continue to bring my car to you and am glad I found you!!!
7/3/2021
Lillian G. VERIFIED CUSTOMER
John Silva was very professional and very courteous and the work was completed in the time frame he said it would be.
7/3/2021
Ingrid B. VERIFIED CUSTOMER
Very Pleasant always a good experience.
7/3/2021
Dave T. VERIFIED CUSTOMER
Very efficient, no nonsense, let’s get this done. I was impressed.