Service was promptly executed. It seemed like busy day. Surprisingly I got out of there under the 2 hour estimate.
7/3/2021
Lloyd E. VERIFIED CUSTOMER
I know I can always count on NRH
7/3/2021
Deborah S. VERIFIED CUSTOMER
Great service!
7/3/2021
Jayson F. VERIFIED CUSTOMER
Yes always supportive Robert Bautista keep up the good work
7/3/2021
Maryann S. VERIFIED CUSTOMER
I had to wait almost an hour for a technician to check my car in for oil change
7/3/2021
Jeannette H. VERIFIED CUSTOMER
Trevor was an excellent service associate.
7/3/2021
Anis J. VERIFIED CUSTOMER
Jason Ung 101/100
Excellent service
7/3/2021
Frank T. VERIFIED CUSTOMER
Excellent service
7/3/2021
Larry G. VERIFIED CUSTOMER
I'm the wrong person to ask.Customer service surveys like this which inquire about the person rather than the activity alone, in the view of the employee, is micromanagement at best and snooping over one's shoulder, at worst. Yes, the question was about satisfaction alone, and yet the employee was identified, implying that she is not trusted.
Much better, in my view, would be to ask if there is anything you can do to further identify and assist me with my transportation needs. Then if I have a complaint about your very professional and helpful employee or anything about your company and its products and services, then I'll let you know.
7/3/2021
Dina Marie. VERIFIED CUSTOMER
Ivette was fine. While I did feel she shrugged off my inquiries about known battery defects with my year make and model car, she was professional and got the job done. My biggest complaint is I was told there was absolutely nothing wrong with my car aside from the fact that it needed the 30k maintenance and my battery (which was replaced by AAA last year) was leaking acid into my car and I needed to contact them to get a new one. I called AAA out who tested the battery and sprayed a substance on it to check for the acid leak. My battery is good and not leaking any acid as your technician indicated. I witnessed the testing personally. Per AAA, the only problem with the battery was the terminal was loose which he said should have been fixed by the dealership during maintenance. The tech also showed me a loose part in front of my battery that was missing bolts. Why wouldn't that have been addressed or fixed during my visit? Shamefull!
7/3/2021
Julie F. VERIFIED CUSTOMER
Thank you for the car wash!
7/3/2021
Joanne G. VERIFIED CUSTOMER
Excellent job and service!
Thank you ????
7/3/2021
Thelma C. VERIFIED CUSTOMER
Thank you,
I’m absolutely happy with my Ford dealer I owned two Fords in the last 20 years and have been only serviced by Cerritos Lincoln and Ford Tony Ibarra is an excellent advisor I absolutely appreciate him. Tony is very professional, kind,
polite, and a good listener if I have any concerns he goes above and beyond to make customers comfortable.
7/3/2021
Jamie H. VERIFIED CUSTOMER
Day 2 car still there o.k. but did not receive a update so i began calling at 10:30 am was transfered to a service advisor they ate all busy mail bix full so i called the next few hrs.Finally Madison was the only one to be helpful. Stated car done she went out of her way to help.One guy who answered the appointment scheduling didn't ask my name just transfeted me to advisor and again no one to talk to.You get so mad and frustrated why can't someone call you or be available to help
When you need questions answered.I never had this trouble with BMW and i bought 3 cars from Crevier.I bought a honda as i wanted to retire early and i paid it in full the day i drove off the lot.
7/3/2021
Rafael M. VERIFIED CUSTOMER
Fast service. Thanks.
7/3/2021
Susan L. VERIFIED CUSTOMER
John and the service manager went above and beyond to take care of the issue. We are very grateful. Thank you for your excellent service!
7/2/2021
Jo E. VERIFIED CUSTOMER
Everyone was very helpful and I had no problems. The driver was very nice and I appreciated the drive to and from the dealership.
7/2/2021
Cameron A. VERIFIED CUSTOMER
Service was great. Julie is the best! Every step of the way she communicated everything that was going on which put my mind at ease with the services my car needed.
7/2/2021
John H. VERIFIED CUSTOMER
Danielle is friendly and very personable. Great guest service !!