I did not appreciate comments from Candice about how I should have done a diagnostic in the past with the car/what I should have done in general. That part was unnecessary and wasted my time. Also, the prices to fix the problem were ridiculously overpriced.
10/15/2025
Nuzhat J. VERIFIED CUSTOMER
Great job
10/15/2025
Susie H. VERIFIED CUSTOMER
I appreciated that the team found the problem to my car. But I waited a little over two hours and all they did was put air in two of the tires that were low. I originally was concerned because the llight came on showing that there was a problem with my tires. I had my son in law put air in them, but the light stayed on and that’s why I brought it in. After waiting two hours, I went to the desk to ask what the problem was with my car since no one came to explain to me what they discovered. It took about 15 minutes for them to come and tell me what they actually did. I finally got my car back.
10/15/2025
Laura M. VERIFIED CUSTOMER
As always Julie is attentive and helpful
10/15/2025
Gary H. VERIFIED CUSTOMER
Always receive great service at Norm Reeves Huntington Beach
10/15/2025
Jose A. VERIFIED CUSTOMER
Very good customer service and they do the job very well in clean and they have hot chocolate
10/15/2025
Frank T. VERIFIED CUSTOMER
Great service
10/15/2025
Pamelia B. VERIFIED CUSTOMER
Q is always professional and very detailed on what was done.
However, your phone services could use some upgrading because it's really hard to get through on your lines to the service department.
Also, once I received the invoice I like to pay, because I don't like to wait, and I know that your service personnel are very busy , but the link did not work ????
10/15/2025
Henry T. VERIFIED CUSTOMER
I waited for too long (15 minutes) to check out even though my car was ready and there were staff in the office. My advisor was busy registering other customers but there were at least 3 other advisors in the office at the time. They did not even ask me if I need anything until I asked. One advisor did initiate cheking out but stoped when he saw my advisor and told me to wait. That was unprofessional! I also asked to have my breaks checked because I hear squeaking and clicking sounds in the front often when I apply the breaks especially when it is rain or after car washing. This issues has occurred since I just got the car and I have asked to have the breaks checks at least 3 time at your dealership but they have not found the cause. I wuold like you to address this matter and let me know the solution. I want to not hear strange sound from the breaks. I want to hear how you can fix the problem. And if you can not fix the problem, I want to know if you will provide a replacement or next step. Thank you.
10/15/2025
Maria S. VERIFIED CUSTOMER
Customer service associate was 100% excellent very helpful very polite. He’s whatHonda says they are all about excellent service thank you.
10/15/2025
Caroline Q. VERIFIED CUSTOMER
She's very helpful, courteous. Honda is good with her. Need to produce more Julie.
10/15/2025
Arlene W. VERIFIED CUSTOMER
Fernando was efficient and explained exactly what was going to happen. He was very polite and well groomed. A very nice gentleman.
10/15/2025
Heather P. VERIFIED CUSTOMER
Mo is always informative, professional and pleasure to talk about details about my car for every visit to dealership. Always remembers me and my husband and helps to recommend needed services. Great customer service. Thank you
10/15/2025
Fernanda J. VERIFIED CUSTOMER
I felt the report information which contains so many technical information was made in a very fast pace, with no checking questions about my understanding. Besides the fast and complicated information delivered, I was dumped with a list of all the others repairs I should make in the near future. I did not feel comfortable asking questions due to the pressure I felt in the person who was talking to me. Dealers have a reputation of charging high prices and pushing clients to spend money. With that in mind, I am wondering it Toyota promotes training to support their workers in how to support client and show them that the most important if trust and not money.
10/15/2025
Steven D. VERIFIED CUSTOMER
Everything went well. I always appreciate Trinity's professionalism. Great teamwork.
10/15/2025
Martina R. VERIFIED CUSTOMER
We appreciate Edwin, who assisted us through the repair process of our GV-60. We’re very satisfied with the appearance of the repair No issue thus far. The rain storm will be a good test for the repair(s). Due to an issue with the navigation system, we had to leave our car for an additional two days. Loaner cars were provided. It appears the navigation hiccup was fixed. Thanks again!
10/15/2025
Jacob S. VERIFIED CUSTOMER
Simona was very helpful and accommodating when I asked to have the roof rails inspected
10/15/2025
Ronald P. VERIFIED CUSTOMER
Candice is the best.
10/15/2025
Brennan D. VERIFIED CUSTOMER
Your prices for the simplest of tasks are absolutely insane. The mechanic pulls the cabin air filter out to check it and puts it back in but to swap it out I was quoted $96.29?!?! If you want to increase revenue maybe consider a different pricing model.
10/15/2025
Nelson G. VERIFIED CUSTOMER
Great service, good communication, I was given a ride from the service center to where I needed to go and also provided a rental for me. Only down side of this service overall costed me $3,900 total which was really expensive but I needed it done. I’ve done research on how much the part cost and labor, it was about a 400% mark up. I didn’t want to go back and forth with the price so I just paid it.
Moving forward I will be looking for other options so I don’t have to pay 400-500% more