I arrived late to the service department yesterday due to a tire pressure sensor going off. I was told the tire was fine. In the morning the tire was completely flat. When I arrived at the dealership Danielle who I have interacted with on multiple occasions remembered me and my issue from the previous day and was quick to respond and took care of the situation. Your dealership is very lucky to have Danielle on staff as she is definitely a model employee. I’ve had interactions with other people at your dealership but no one has been as friendly, or has taken the time to greet me and remember me and my car issues like Danielle. She’s definitely an asset to your dealership!
7/20/2021
Daniel H. VERIFIED CUSTOMER
Terrel was excellent, he kept me up to date on progress, he took the time to explain what was done and why, he explained to me what I need to do should I experience the issue again, overall I felt very comfortable with Terrel managing my service issue. He represents a great asset “TRUST “
7/20/2021
Rima S. VERIFIED CUSTOMER
I was completely satisfied with my service at Honda and I will always come back to this place again.
7/20/2021
Robert M. VERIFIED CUSTOMER
Stop sending out useless texts…
7/20/2021
Thomas F. VERIFIED CUSTOMER
NA
7/20/2021
Chris T. VERIFIED CUSTOMER
I am not interested in selling my car or trading it in at this time.
7/20/2021
Heather L. VERIFIED CUSTOMER
Mark What is very helpful and explained everything that was done to my car that day
7/20/2021
Pooja D. VERIFIED CUSTOMER
Thank you for taking care of me and the needs of my car!
7/20/2021
Linda R. VERIFIED CUSTOMER
I went for an oil change before work thinking it can be done in at least an hour and a half . I don’t understand why they make appts when u still have to wait so long for it to be done. My appt was at 8:20 and I didn’t get out of there till 11:15. I was there over 3 hours . They told me the car was done and I had to ask 3 people to get it before it was brought out to me . I was an hour and a half late to work . I can get an oil change done in 20 min at any other place. I will not be going there again for an oil change .
7/20/2021
Ofelia C. VERIFIED CUSTOMER
Excellent customer service.
7/20/2021
Anthony O. VERIFIED CUSTOMER
They did a good job and handle very well. Took their time and made sure everything was good.
7/20/2021
Robert P. VERIFIED CUSTOMER
I was extremely satisfied with my experience yesterday. Matt did an exceptional job from beginning to end. I feel very confident bringing my car to Norm Reeves Honda in Irvine for future service. Thank you, Matt and your team.
7/20/2021
Manuel R. VERIFIED CUSTOMER
Daniel is the best sales agent I got first mustang and he was the one helping me, I’m thinking in trading my car for a mustang Shelby, and he is the one helping me.
7/20/2021
Roseann H. VERIFIED CUSTOMER
I was very pleased with the service and surprised to get my car back early.
Thanks Hermanshu Bagga for the personal experience.
10 Stars
7/20/2021
Doris M. VERIFIED CUSTOMER
Last week I called to have the airbag replaced on my beetle per the recall. I was told none were in stock at the dealership or at the National warehouse. Yesterday my son in law called to have the same work done because he wanted to drive the car. He was told “sure, bring it in.” He had to Uber back home and Uber there again in the late afternoon at $40. You did not have the part. The service dept said , “oh it was used on someone else’s car.” I know it was a lie. I expect to be reimbursed for the Uber rides. I’m very dissatisfied.
7/20/2021
Ricardo G. VERIFIED CUSTOMER
Just satisfied
7/20/2021
Giovanni H. VERIFIED CUSTOMER
Excellent service by Rossano! An incredible asset to Honda and a very honest and respectful individual. Much obliged for his diligence and hard work.
7/20/2021
Derek C. VERIFIED CUSTOMER
Thank you.very satisfied
7/20/2021
Norman E. VERIFIED CUSTOMER
Enjoyed working with Josue.
7/20/2021
Karen N. VERIFIED CUSTOMER
Nice guy, took time to explain my options regarding my tire kept me informed and was conscious about my timeframe.