The Car Group

Miguel was very helpful in telling me what was needed for my car. I’m so thankful and hoping to have him and his team to work on my car. Thank you.

Omar provided excellent customer service. I will be doing all of my car services here because of him

Cheyney was so kind and explained easy to understand. Car was was ready at promised time. It would be nice if they do car wash too.

Keep up the good work very professional and pleasant

very nice, professional, on target, thank you.

Raul Escamilla provides excellent customer service.

Great Service.

I always receive excellent service from West Covina store

It was taken care very professionaly and in a very short time thanks.

Jason Ung provided great customer service beyond my expectation and made me feel at ease leaving my car in his hand.

Spent 9 hours at the dealer , kept asking for updates and never got responses . Had to walk to the garage to get an update on my vehicle. Looking for a recompense or else might take my vehicle elsewhere.

Jacob was very helpful. Thank you!

I am very disappointed that I came into the dealership stating what was wrong with my vehicle and told it would cost 360.00 to confirm and can go towards the cost of repair. I was later called and told it would take another 360.00 or so to tell me the cost to fix the vehicle A/C. Therafter, I was told it was 3,427 for the repair. The repair was A/C compressor which I stated was out orginally since I had taken my vehicle elsewhere and they told me that was what was wrong with it and I told the service worker. I was not in agreement with the repair amount since I never heard of such an amount for A/C to work, however, it would cost me 733.45 to pick up my car with no work done. This was outragious when I was never given the amount upfront how much it was to fix when they are a Honda dealership. I spoke to a manager and she had the service worker call me back with the amount of 2673.00 to fix or 610.00 to pick up. I asked if the 10% coupon still be applied since this was way past the cost expected for fixing an A/C. They said that it was already reduced and coupon would not be applied (however, the pricing would have been reduced by 340 with the coupon given the original amount...so they lowered it 414, claiming they lowered in parts and cost of labor). I am very disappointed and feel strong armed to throw away 610.00 or fix at an overrated cost. If I had gone in with the problem I should have been told the cost upfront not after occurring 610.00. If I was told it was more than 1,500, which I was told 3427 and later reduced to 2573, I would have never agreed to the service. I am not planning to return to this dealership. I have bought two cars here and get 75 perfect of service done for two of vehicles at this location but this is the first time I felt they were just taking money for themselves, the service person and mechanic. I understand this is a business and the idea is to make money but the trust is gone with this location. They have their pocket book 1st and don't even give a ballpark price. This is to bad since I have to purchase two more vehicles soon (I have a 14 and 16 year old, who will be driving). I hope management looks at the way the service department works because it will impact business for the whole company.

Jaime is very professional and competent as a service representative

Fast service and very friendly!

Fast service. Thank you

Chayne attended to me promptly and in a friendly manner. He explained everything clearly and completely.

Excellent service

Samuel is very helpful as usual. See you on my next service Samuel.

I love my Cerritos dealership. Gary took care of my car needs. And let me know before doing any work to it. I just love how he keeps me updated with the text messages. Best customer service