The Car Group

Micheal and Raul are assets to your company. They provide better service than the luxury dealerships we go to (Porsche). I really feel like they care about me and its genuine. If I buy another car from you it will be because of them. They updated me, made sure I got home ok on drop off and are very pleasant to interact with. Please make sure your GM knows all of this

Great service went above and beyond any previous experience I've had at any other dealer and can honestly not explain how happy I am with the service and the time frame they were able to do all of the services was excellent.Such a great experience that I'm already inquiring on how to add more parts to my car just because everything was done to the best quality with outstanding customer service I can't thank you enough

Viviana , very professional & attentive to my concerns..answered my questions.. simply great customer service.. my whole first time experience here is was just awesome ?? thank You

he is good to me...

Matt was wonderful...Keep up the great work!!

Professional and thorough.

Amando was cheerful and provided accurate information. He was a pleasure to work with

Nathan is very accommodating and helpful

did a very good job...

1st loaner car was so FILTHY we refused to take it , Second one was almost as filthy !! We got our Atlas back on EMPTY even after service guy told us numerous times to fill loaner up or we will pay for gas . Absolute JOKE !!!

Yes. But next time I will schedule my appointment ahead of time to avoid having to wait for so long to get it done. That was my fault. And if I could get the number to call to make a new appointment for a checkup on a concern I have with the truck. It would be great. Thank you.

In deed a job well done! Benito knows what needs to be done to keep my car in tip top condition. He’s a good reason to have your car serviced at Norm Reeves Honda. Very satisfied.

Very helpful.

Check-in at the drive thru was quick! Rossano was very friendly & thorough! He apologized for having to wait a little longer that day which I appreciated. Since the wait was going to be a bit longer than I had anticipated & I hadn’t eaten, I bought a bag of chips from the inside store. I was waiting in line & another worker who was clearly working on something else because he had product on his counter, asked me to come over to him & he checked me out. I thanked him for doing that! Without asking, one of the team members seen me just standing outside about 20min before the time I was given for completion of my oil change, asked my name & went to check on the status of my vehicle. He came back and said they were finishing up, only had about 5 min left. He then asked me to come inside to complete the transaction so when my car was done I could just leave. I told him thank you and I appreciated him doing what he did. Literally within 2min of walking back outside my car drove up! The member that brought my car up held my door open for me, closed it after I was in & told ME thank you & to have a great weekend! That was so nice and unexpected! While waiting I was seeing every single team member from all departments constantly moving around; either talking with customers/potential customers, checking customers in/out, down to someone organizing the magnetic numbers cart for service check in. Seeing that everyone was actually working made waiting a bit longer with it! After I said bye & thank you when I was leaving, I literally thought to myself, “How awesome was that?! Everyone I dealt with or seen today was super friendly & working hard!” I’d recommend Norm Reeves Cerritos over & over again to everyone & anyone!! Thanks again to ALL TEAM MEMBERS that worked that day!

Explained everything..let me know about my services on next visit Everything great

I took my car in earlier this week for a few jobs including the fix for my windows. i had to take it back in since the lock switch was not working after tbe window was fixed. Nate was very considerate of the situation. Although it could be a hassle taking the car back in, i didnt feel so bec Nate was considerate of my overall situation and offered a rental. Overall, my family and I trust and feel taken care of by Nate! Thank you Nate! Honda team, you got a keeper in Nate!

Thank you for a safe waiting area. And for staff wearing MASKS.

i was well taken care of

Very satisfied with the service.

Keep it up!