She was very courteous and attentive to my needs. A pleasure to work with
9/18/2021
Karen O. VERIFIED CUSTOMER
Josue was thorough, caring, and had great attention to detail. He made my Service experience easy and I trusted my car was in good hands. He is a positive and knowledgeable "front face" of the dealership!
9/18/2021
Ashruti L. VERIFIED CUSTOMER
Juan was very professional, kind and he cared. We had terrible experience at another dealership in Torrance. So we came back to norm reeves although a little drive away.
Juan listened to what I had to say very carefully and made sure that our car was taken care of. We took our car to another Honda dealership 3 times for the same issue and still not fixed after spending around 1500. Juan made sure that we didn’t have that experience at Norm Reeves.
You don’t have to do extraordinary things to keep your customer happy, Juan proved it by being professional, empathetic, kind and knowledgeable.
Thank you.
9/18/2021
Pamela M. VERIFIED CUSTOMER
He was pleasant and professional.
9/18/2021
Mario R. VERIFIED CUSTOMER
Very kindly explained allI I needed to know about my vehicle required service.
9/18/2021
William W. VERIFIED CUSTOMER
Tyler was a pro..Nice to hook up withy Matt Lehman,,Taking care of me for 29 yrs
9/18/2021
Noorolah B. VERIFIED CUSTOMER
I am very please with Viviana professional and friendly service.
9/18/2021
Sandra L. VERIFIED CUSTOMER
John certainly lets you know that he intends to take good care of his customer, which is appreciated.
9/18/2021
Christopher C. VERIFIED CUSTOMER
Would’ve liked to have someone ushering the service station. From my experience with other dealerships, there would always be someone at the service station greeting customers to see what they came in for, but when I drove in there was no one outside.
9/18/2021
Allan S. VERIFIED CUSTOMER
Joshua and the maintenance staff were all very friendly and helpful.
9/18/2021
Dean P. VERIFIED CUSTOMER
Service was fast! Quoted 2-2.5h, done in 1, and on a Friday afternoon too.
9/18/2021
Vicki S. VERIFIED CUSTOMER
Always treated fairly
Service goes above and beyond to keep vehicle safe at reasonable price
Personable and helpful staff
9/18/2021
Paul M. VERIFIED CUSTOMER
It is Jonn Le that that keeps me coming back to Norm Reeves Honda!!
He is extremely professional and goes that extra mile to make sure I am always happy!
9/18/2021
Nancy B. VERIFIED CUSTOMER
Kevin is superb!
9/18/2021
Emmanuel P. VERIFIED CUSTOMER
Matt was wonderful. It was my first time at the service shop, and he made the process clear and simple.
9/18/2021
Sherie Ann. VERIFIED CUSTOMER
Lack of customer service.
9/18/2021
James . VERIFIED CUSTOMER
Richard was awesome!! He just gained a permanent customer for all of my service needs!!