Make an appointment online for oil change and bluetooth check, with the estimation of $114. The appointment website also mentioned they do carwash. When get there they said I dont have any appointment, the after proving them the appointment, they accepted to do oil change and said they are open on weekends only as a curtesy and wont do any other services. And they DONT DO CARWASH, unlike all other dealership services
Tom Brucks, service advisor is not responsive on any issues and absolutely no care about the costumers
9/20/2021
Maria M. VERIFIED CUSTOMER
Thank you Rudolph
9/20/2021
Kimberly G. VERIFIED CUSTOMER
Great - I look forward to completing the survey. Kevin was fantastic and will definitely share that with the manufacture too.
9/19/2021
Timothy A. VERIFIED CUSTOMER
Michell was awesome to work with an extremely helpful. I will definitely be coming back to get my service done at Honda
9/19/2021
Doug F. VERIFIED CUSTOMER
My wife and I brought our cars in to have Octavio Cortes work with us. We been going to Octavio for over 20 years…he showed us how everything worked when we bought our 1st car that long ago and we’ve been following him ever since. He is truly amazing to work with and we’ve sent all our friends to him for service over the past 20+ years.
9/19/2021
Bienvenido I. VERIFIED CUSTOMER
Friendly service and made sure all my concerns were heard and addressed.
9/19/2021
Linda S. VERIFIED CUSTOMER
Great service very attentive.
9/19/2021
Mathew M. VERIFIED CUSTOMER
Great help, service advisor was wonderful
9/19/2021
Anita L. VERIFIED CUSTOMER
The shell of the mirror got chipped in multiple locations. There was also a big scratch that wasn't there. It's clear that these damages happened from removal of the shell. Very disappointed.
9/19/2021
Brad P. VERIFIED CUSTOMER
Great service and communication. Appreciate the use of a loner car.
9/19/2021
Clarissa D. VERIFIED CUSTOMER
I had my car broken into and I had to wait two weeks for my appointment, with a lock that was broken.
Then I had to wait two days to have the car back when I said that I needed a handle and a lock when I called, during that time a friend was looking for a car and I advised not to get a hyundai unless he had a mechanic that would be available for emergencies. I would service this car at the dealership like I do with my Ford, but the service here needs improvement.
The employees at the shop are very good, but the processes in place do not help them. I am very dissatisfied and I’m looking for a mechanic to service my car in the future.
9/19/2021
Nicola . VERIFIED CUSTOMER
Great service thank you
9/19/2021
Frenee D. VERIFIED CUSTOMER
Thanh always checks my car’s history of service so he can advise me on what is needed to be taken cared of. He is gracious and gives excellent service. Thank you Norm Reeves for associates like Thanh.
9/19/2021
Julio L. VERIFIED CUSTOMER
When it was time to pick up my vehicle I inspected it before leaving the center and noticed the back windshield wiper was damaged. I do not live closed by and its an inconvenience to drive all the way back to get the replacement.
9/19/2021
Muzamil M. VERIFIED CUSTOMER
Long time more than 4 hours
9/19/2021
Gabriela G. VERIFIED CUSTOMER
He was very attentive with my vehicle , & very fast and also he helped me pick up my vehicle after 6 o clock ! ???? Thanks Brian !!! ?????
9/19/2021
Karen S. VERIFIED CUSTOMER
Tim was very friendly and helpful.
9/19/2021
Gerardo H. VERIFIED CUSTOMER
Valentin and and wjolebstaff at Norm Reeves was amazing. I recommend Norm Reeves department to all my friends and family