Cheyne was excellent! I appreciated that he was professional and easy to communicate with and keeping me update on everything happing with my vehicle.
9/19/2021
Nicole H. VERIFIED CUSTOMER
Robert was informative of my car and offered the extra help to maintain my car.
9/19/2021
Amado C. VERIFIED CUSTOMER
Rafael was awesome as always thank you Rafael
9/19/2021
Judith G. VERIFIED CUSTOMER
Excellent service. Omar was great!
9/19/2021
Jhae J. VERIFIED CUSTOMER
Everything was perfect except don’t wash my car.
9/19/2021
Elizabeth L. VERIFIED CUSTOMER
Nathan was very professional and attentive to me, the customer. He was also polite and respectful. I would love him to take care of me next I come back for servicing of my Honda HRV.
9/19/2021
Sandra S. VERIFIED CUSTOMER
Everything was nice. Thank you to Mr bautista
9/19/2021
Catherine T. VERIFIED CUSTOMER
The whole experience was pleasant from making the appointment to driving away. Brooke is very professional and kept me informed through out the process. Thank you
9/19/2021
Kadden C. VERIFIED CUSTOMER
So I was called yesterday and was told my car was ready to be picked up, so I left work early to pick it up when I got there they got it on the service drive and left it idling, while we were sitting there my car is puffing out black smoke, I get in it and try to pull it forward and it was very hesitant to do anything and could barely even run I didn't even make it out of the service drive before it stalled and would barely start and if it did it was barely running And was billowing out black smoke. I do not blame Alex for what has happened i am more disappointed in the "mastertech" that worked on my vehicle, I left it there tonight to be looked at again on Monday as neither Alex nor the tech was there. It came in on a tow truck because It kept blowing a fuse that wouldn't let me start it, it was running almost perfect before this fault, I got a call yesterday around 1 saying they found an injector shorted to my tgv bracket causing the fault which is fine I approved the work, and was told it would be done by end of day, I told them I would be there until today cause I didn't get off in time that day. I paid almost 600 dollars to have to leave my vehicle there after being told it's ready. I would have been fine if they called and said there was another problem or it wasn't right, there is no way the tech didn't see the black smoke or stall out a bunch trying to get it to the parking spot, according to the mileage in and out he didn't even test drive it to verify his repair. Like I said I am not quite as mad as Alex as I am at the mastertech that worked on my vehicle. And thought that the way It was running was acceptable for someone to drive 40 minutes back to their house. In case yall want to check about it the inv number is 105514, my customer number is 20787 and my vehicles tag number is 348 I am getting this information off of my copy of the repair order after I paid. Thank you, Kadden C
9/19/2021
Angela E. VERIFIED CUSTOMER
Love u guys! Excellent service and I only trust you with my Subaru Forester!????
9/19/2021
Cheryl G. VERIFIED CUSTOMER
She was great
9/19/2021
Cynthia P. VERIFIED CUSTOMER
Great service.
9/18/2021
Mark B. VERIFIED CUSTOMER
Jacob is an excellent Service Consultant. He lets me know everything that is going to be done, how much it is going to cost and sends text updates. Jacob should get a raise. As a service customer for 7 years,, I liked Text2Drive text tool better than Update Promise. The scheduler was better before too.
9/18/2021
Erwin S. VERIFIED CUSTOMER
Very satisfied with the service and Javier was very professional. Thank you again.
9/18/2021
Martha And. VERIFIED CUSTOMER
Very professional, attentive and kept me updated on my vehicle status . Appreciate his efforts to get it done as soon as able within availability.
9/18/2021
Janice C. VERIFIED CUSTOMER
Benito is and has always been a great advisor!! My 2010 Honda Accord is still running great!! I appreciate you !
Thank you
Janice C
9/18/2021
Jeffrey P. VERIFIED CUSTOMER
Great customer service
9/18/2021
Brenda P. VERIFIED CUSTOMER
Very professional, very pleasant and up beat answered all questions he’s very knowledgeable I appreciated his kindness.