Terrell did a great job and I was very happy with his attitude and help. Your mechanic however upset me a lot. I had a tire with a problem and had to use the donut to get it to your shop. He took the donut off to replace with a brand new tire (only 8,000 miles on the one replaced) and he did not replace the donut. I got home and there was the don't in the Bach, just thrown there and not replaced. I was in slacks and a shirt and had to replace the donut under the car. NOT HAPPY!!!
9/27/2021
Sharon P. VERIFIED CUSTOMER
Christian did an excellent job and was very. Helpful.
9/27/2021
Hebe B. VERIFIED CUSTOMER
Excellent
9/27/2021
Michael J. VERIFIED CUSTOMER
Alex and team solved an unusual rattle in the headliner by driver on a brand new touring legacy. We had the vehicle at Sewell twice before without resolution. Thanks Alex and crew for taking the time to figure it out!
9/27/2021
Christopher R. VERIFIED CUSTOMER
I had service with Cerritos Infiniti dealer. Service manager was Candice and she provided exceptional service.
9/27/2021
James/Brittany A. VERIFIED CUSTOMER
Joseph Vargas was extremely kind and polite! He assisted me in a timely manner and gave an accurate turn around time for the services that I was getting done to my car (oil chance and steering alignment). I fully trust that my car is in the right hands when it comes time to get serviced at Norm Reeves and even more so when Joseph is my service advisor. I will definitely be coming back!
9/27/2021
Veronica L. VERIFIED CUSTOMER
Excellent service
Professional service by Gary
It’s nice to be refer to customers by name
9/27/2021
Milay V. VERIFIED CUSTOMER
Customer service was friendly. Service was very efficient
9/27/2021
Violeta P. VERIFIED CUSTOMER
Gary was very nice and helpful.
9/27/2021
Porsche L. VERIFIED CUSTOMER
Received excellent service on my car from Rafael. He always kept me up to speed with what was going on with my car and made sure it was perfect before I came to pick it up. I drive down to Norm Reeves Cerritos, from South Orange County, because of the amazing quality of service I receive.
9/27/2021
Hugo A. VERIFIED CUSTOMER
I was so relieved that my Kona had no issues
9/27/2021
Donna D. VERIFIED CUSTOMER
Great service
9/27/2021
Daniel R. VERIFIED CUSTOMER
Joshua Martinez did great. He offered to show and explain on part wear and tear after the service. The only issue I had was the grease stains left 9n the arm rest and driver's door handle.
9/27/2021
Ronald D. VERIFIED CUSTOMER
Excellent service
9/27/2021
Melissa W. VERIFIED CUSTOMER
Thank you for the great communication!
9/27/2021
Steven B. VERIFIED CUSTOMER
Great service all around!
9/27/2021
Evylyn O. VERIFIED CUSTOMER
Brandon was professional and transparent in letting me know what still needs to be done on the car. Hopefully once the part comes in the car’s air conditioning will be completely fixed.
9/27/2021
Martin P. VERIFIED CUSTOMER
Great service
9/27/2021
Meranda A. VERIFIED CUSTOMER
Great service and was helpful with all the questions I asked.