Appreciate Mark’s follow-up during the long wait for the back ordered part
10/2/2021
Madeleine K. VERIFIED CUSTOMER
Juan is amazing - I will request him every time I come in with my car for service!
10/2/2021
Enrique M. VERIFIED CUSTOMER
Exelent profesional service .
10/2/2021
Jackie J. VERIFIED CUSTOMER
Joshua was very customer service oriented. He kept me up to date of the problems of my car and the solutions. He is friendly and has a pleasant personality. He represents Norm Reeves Honda well.
10/2/2021
Miguel A. VERIFIED CUSTOMER
Excellent service..
10/2/2021
Jose V. VERIFIED CUSTOMER
You guys are the best
10/2/2021
Vishal S. VERIFIED CUSTOMER
Dropped the car night before my scheduled 7.20am appointment, called 8 times to check, finally received the call at 2.30pm, asking me why is my car at the service center. Complete waste of time and doesn't seem Norm Reeves care about their customers. I bought 2 cars, one in 2019 and other 2020, and been coming to the service since, I will not make another mistake by trusting you again.
10/2/2021
Adriana E. VERIFIED CUSTOMER
I was completely satisfied with the service.
10/2/2021
David R. VERIFIED CUSTOMER
She was very helpful, polite and answered all of my question
10/2/2021
Maura M. VERIFIED CUSTOMER
Viviana and all the customer service representatives were great. Thank you I appreciate all the help and advice.
10/2/2021
Karen B. VERIFIED CUSTOMER
Yes
10/2/2021
Charlotte W. VERIFIED CUSTOMER
Politeness & were very accommodating. I always appreciate your taking care of my needs so quickly.
10/2/2021
Engjo O. VERIFIED CUSTOMER
Great customer serviced, great advice for area that Been replace.
10/2/2021
Gorge T. VERIFIED CUSTOMER
Excellent service from both Service Advisors I had the pleasure to work with,Omar Atilano & Josue V Martinez.
10/1/2021
Karren A. VERIFIED CUSTOMER
Great professional service Tyler explained everything! Will definitely be back for service in the future!
10/1/2021
Gilbert R. VERIFIED CUSTOMER
I brought my vehicle for oil change and window regulator/switch that I purchased a extended warranty thru credit union. I requested a prior authorization from service advisor to the my warranty company before going forward with the diagnostic service which was $150+. I was hesitant to go thru but Joseph reassured me that all that the warranty would take of the repairs and and all that I would pay is the deductible of $250. I was hoping that I would get a call from him if there any issues with warranty. So fast forward 5-6hrs later no call/text during the time in between. I rec’d text around 3p giving me news that warranty would not cover my car and that I have to still pay for diagnostic service. I requested the service advisor to call me. I didn’t her back from 45min later. I told that I wish he had contact me 1st before going thru with that service or contact the warranty company to get prior authorization be cause I already knew the extent of the faulty part. In short there wasn’t anything he could for me but give so-called discount of $20 which I felt was mediocre.
10/1/2021
Marisa P. VERIFIED CUSTOMER
I appreciated the friendliness and patience of the staff at this Subaru location. Dealing with car issues is always a bit stressful, especially when you have a very narrow understanding of how cars work and the scope of certain repairs. While I would have liked a clearer explanation of the problems my vehicle was facing the first time we discussed the price, I did get a better understanding of the issues after a few further discussions and some research. Thank you for your hard work and understanding.
10/1/2021
Teresa A. VERIFIED CUSTOMER
Terrel Sylver was very helpful and professional.
10/1/2021
Ron W. VERIFIED CUSTOMER
Daniel provides excellent service every visit.
10/1/2021
Dennis K. VERIFIED CUSTOMER
Vanessa did on outstanding job as a customer service representative.