The Car Group

Arbenz is probably the best service person I’ve worked with over the past 10 years. Especially when I tried to describe the on-going issue I have with my CRV, he showed that he genuinely wanted to understand and help resolve the issues. He also kept me posted on the status of my car on a timely fashion and also logically explained the possible solution for the issue. He was efficient, professional and most importantly, he made the customers feel that he genuinely cares. I would love to go back to Norm Reeves for my next maintenance and recommend to anyone who needs it thanks to Arbenz!

Manny my service rep was great he went over and above to make sure everything was done correctly

I was called by the service technician Robert, was told he was able to get me 5% discount. I told him I was offered 10% a couple weeks ago from another technician when I had my vehicle serviced for an oil change but denied service at the time. Told me he would work on getting more savings, but I never received a call back letting me know if he was able to or not. I sent a txt message asking for the status of vehicle, didn't receive a reply. So I show up at the Service Center to see my vehicle parked outside the service center complete but I never received a message about my vehicle being ready. The whole reason I put my vehicle in service was due to a squealing noise when moving at idle. Was told the timing belt was the issue and that the timing belt/water pump kit would fix the problem. I did get the service done along with my spark plugs. As I'm driving I can still here the squealing noise which seems that it went up a pitch. I don't understand how I spend close to $2,000 in service work and I'm leaving with a worst noise than when I brought it in. There has to be some kind of sign off of the work performed and to make sure the vehicle is running smooth with no defects. I picked my vehicle up around 3:30, had the proper procedures be done and the noise heard at the time of service there would been more than enough time to troubleshoot to problem. But instead I fill as though the mechanic and Honda Cerritos overall just gave me my car so they can move onto the next vehicle. Me and my wife have a very busy schedule, we scheduled today weeks in advance knowing we would be without our vehicle. Now it looks like I have to go back and waste more time because your Service Team FAILED to catch a simple squeal as you drive which was the main reason my was vehicle serviced. So to answer the question over again I AM NOT HAPPY WITH MY SERVICE HERE AT CERRITOS HONDA.

Tank you very much for the service and the quality of the work. Have a goodnight.

Service Dept tech Tracy did an excellent job of informing me on the procedures and timing of the brake service on my 2018 Civic Sport hatchback… including letting me know of a FUEL PUMP RECALL that I wasn’t aware of!!! Good work, Tracy!????????

Again Anthony Sánchez was very helpful.

This is why I only make appointments with Thanh Sabatier for the last 10 plus years. ????

Samuel was very attentive and friendly.

great service by tony nothing to worry he always take care of other issue ,all i can say good job tony

I always look for Tom when I bring my vehicle in. He’s very helpful and communicative.

Tim was very professional , polite and good at his job. He took care of my vehicle like it was his. I appreciate all the hard work snd dedication

The service people were very nice and professional but it takes too long to get an oil change and scheduling they appointment it’s not easy

Rafael Gonzalez was fantastic as usual. He’s my guy. Super professional and I completely satisfied and happy to deal with him, and only him. Some of his collegiate in service department and support staff made me incur a long wait when picking up my car. Almost 45 minutes. Not happy about that. But it’s a first so I will be sensitive to promptness in the future. All staff need to be more customer focused and go out of their way to attend to customers. It’s starts with leadership. So get it together managerial staff. It’s your baby. Thanks and see you next time.

very good service

Thanks good job guys

Armando was very patient and knowledgeable. Great experience, thanks Armando.

Benito Torres has given excellent attention and take a good care of my car.He is very polite and attentive person.

Yes nothing short of good orderly efficiency

The service was great and quick !!!

Even though i did not have an appointment they took my car in and provided prompt service. Your customer service is awesome.