The Car Group

Great service

Mr. Gonzalez was very nice respectful and new his job I hope he helps me the next time I come back????

Richard was very helpful. He didn’t try and tell me I needed a bunch of costly maintenance done on my vehicle. He let me know after the service of other issues my car was having. I appreciated his honesty, you don’t get that all the time anymore. Thanks Richard

Everything was fine.

Bryan Salas is always very helpful and provides the best customer service!

Ivan kept me updated several times while my vehicle was being serviced. This is the second time I had my vehicle detailed and the detail department did an excellent job.

Very great customer service

Armando was very professional

We received Great customer service also appearance and etiquette was very great and professional. He answered all the million questions we had and was very knowledgeable to the last detail. I have gained trust back in service advisors with his help. Thank You Rafael!

I take my car for an oil change and they rotate my tires and my car was perfectly fine on alignment before now all of a sudden when i step on gas the car pulls to side and i was told i most likely need an alignment, but my issue with this is i bought the car in may and there was no issue with alignment before I actually loved how my car handled and now its almost feeling compared to what id say an itch on your back that you cant scratch its not killing you but it bothers other than that my service writer tony ybarra is an awesome guy and he is good at what he does and my situation id say is isolated situation and i definitely would recommend doing business with them and i probably will be back and do more business unless this happens again than id think otherwise ~Derrick G

Christopher was courteous and professional. He kept me updated via text and phone with the status of the parts to arrive and when the work was completed. Greatly appreciate his customer service abilities.

BRYAN WAS EXCELLENT AND VERY HELPFUL. HE WAS VERY INFORMATIVE, FAST, AND GAVE REALLY GREAT SERVICE. I RECOMMEND EVERYONE TO COME SEE HIM.

Manny was super nice! He took the time to explain what my car needed and even showed me. Customer service was 10/10

Miquel was extremely helpful, friendly, and knowledgeable!!!

Great customer service

Very good

Sandra was very communicative and helpful! I was an express walk up customer for the day and she let me know exactly what was needed and kept me up to date through the process. Once ready to pick up, the service was all explained and even recommendations for furniture services. Thank you!

Valentin Provided outstanding customer service he was professional and friendly and made me feel Like I was important

The gentleman was very courteous and kept me informed. Excellent service

Easy to say I had the worst experience I have ever had . No one seemed to know what was going on and there was no communication. I dropped my car off on 10/13 and was quoted a 6 hour wait. Went home and received a text update an hour later that my car was ready, which I thought wasn’t right, so I called to confirm. The first rep that answered the phone was extremely rude responded to my question with attitude, stating, “well if you got a text that says your car’s ready, it’s ready”. So I asked to speak to someone else and was transferred to a dead line. I called back and finally spoke to an associate that was able to confirm the vehicle was in fact not ready. At which time I was advised I’d get a call back when it was ready. Several more hours passed and I received no update. So I call again and get the run around. No one can answer what the status of my car was. Shortly after disconnecting I receive a text stating my car would, in fact, not be ready until the following day and someone would contact me when it was ready the following day. (If I had known I would be without transportation I would have gotten a rental, as I can not be without a car for 2 days). This alone was very frustrating. Then came the following day. I went the whole day without a phone call or update. At 3 I finally call as it has become apparent that no one would be following up with me. The individual that’s answers the phone could not give me an update and suggested I could come down to the dealership to check myself. This left me absolutely dumbfounded. Why someone would recommend I travel all the way down there to check for myself if my vehicle was ready or not when I was on the phone with your company. I have always purchased my cars from this dealer (and family) and do all my services here, but after this visit, I think it’s time I look elsewhere for my vehicle needs. Not to mention the poor workmanship that was performed on my vehicle. There were pieces of rubber trim that was cut, one piece was actually dangling from the front-passenger window. Stains on the fabric and shavings of the plastic frame where the work was done. Needles to say, I was thoroughly disgusted by the service provided.