I scheduled an advance appointment for today because the service department is always very busy and appointments are very scarce. Even after making my advance appointment the wait time was still as long as without an appointment. My appointment was scheduled for 11:20 AM and I arrived at 11 AM just to make sure I was there on time. They took my car and even though they took it early I still did not get my vehicle until 2:00 PM. It took approximately three hours just to do an oil change. There Hass to be some type of better structure and or limited amount of appointments and walkins. Because it took this long I was late to pick up my daughter at school.
10/26/2021
Debbie G. VERIFIED CUSTOMER
Great service
10/26/2021
Virginia M. VERIFIED CUSTOMER
Thank you
10/26/2021
Yohana S. VERIFIED CUSTOMER
Very good service
10/26/2021
Lyric O. VERIFIED CUSTOMER
Juan was amazing as always. Every time I go to Norm Reeves, Juan is always the one that helps me which we both find funny. He’s a great help every visit.
10/26/2021
Dennis H. VERIFIED CUSTOMER
Thank you
10/26/2021
Marco R. VERIFIED CUSTOMER
My issues were not resolved.
10/26/2021
Daniel P. VERIFIED CUSTOMER
Thank you so much
10/26/2021
Claudia V. VERIFIED CUSTOMER
Very professional and polite
10/26/2021
Marabeth C. VERIFIED CUSTOMER
Richard was very helpful. My car wouldn’t start. I had to have AAA come jump start it. Richard was able to get me in without an appointment and fix my car in less than an hour. Very grateful for fitting me in on a rainy afternoon. Thanks!
10/26/2021
Danie N. VERIFIED CUSTOMER
Mr. Vargas was very pleasant. I appreciated the prompt updates on my car when it was finished. Thank you!
10/26/2021
James H. VERIFIED CUSTOMER
Quick friendly service. Explained any cost that may accrue. Did not push additional services which is great.
10/26/2021
Kathy G. VERIFIED CUSTOMER
I did wonder though why 2 miles were put on my truck and the seat was not only moved back but way down, and both side mirrors had been totally changed.?
10/26/2021
Janice R. VERIFIED CUSTOMER
Everyone was very professional
10/26/2021
Marion V. VERIFIED CUSTOMER
Very nice and helpful person that helped me
10/26/2021
Margaret B. VERIFIED CUSTOMER
I was very happy that Rudolph Wilson was the person helping me today. He waited patiently while I asked him a few questions and there was one he checked on for me regarding my trunk sealer. He went over everything that was done to my car and informed me of a few things that I should have done. I truly appreciate him telling me that I didn't need to have these things done today, but to have them done when I can. I really appreciate his honesty and not pressuring me to have more than I could afford to be done today. I told a neighbor the other day that I was going to Norm Reeves to have my oil changed. He told me of a place closer to home that was good. I said that I trust the people at Norm Reeves and Rudolph Wilson didn't let me down. Thank you Rudolph Wilson. I appreciate your patience with this senior citizen. Margaret B
10/26/2021
Carin B. VERIFIED CUSTOMER
Great and quick service as always. Thank you!
10/26/2021
Gerald W. VERIFIED CUSTOMER
I will provide positive feedback on the service and great communications that Francisco Bretado provided me on this recent service appointment.
10/26/2021
Stuart H. VERIFIED CUSTOMER
Rudolf was great, he assisted me and was courteous…Waiting for my part to come in…