John was the best! He went above and beyond. I will be happy to complete your survey.
11/4/2021
Naresh J. VERIFIED CUSTOMER
He was super friendly and everything was 5 Star service.
11/4/2021
Violeta B. VERIFIED CUSTOMER
Great service
11/4/2021
Carmen P. VERIFIED CUSTOMER
The service was great and your employees were very helpful.
11/4/2021
Linda K. VERIFIED CUSTOMER
My experience was very pleasant. Javier took good care of me and I really appreciated the fact that he honored my free service due to my bad experience last time.
The waiting room is very comfortable and clean. Thank you.
11/4/2021
Ted M. VERIFIED CUSTOMER
Food & respectable care
11/4/2021
Javier R. VERIFIED CUSTOMER
Perfect.,,very good!!
11/4/2021
Melchor Arvin. VERIFIED CUSTOMER
Wanted to speak to the advisor during pick up but he was gone for the day. His colleague said I was going to get a call back the next day. I guess now that they got the money they don’t feel the need to speak to me.
11/4/2021
Austin H. VERIFIED CUSTOMER
I bought a car with brand new tires. Those tires have a 60,000 mile warranty. One blew at only 30,000 miles while I was driving normally on a nice clean road. Somehow it's not covered in the warranty. It seemed like Norm Reeves Honda lies about warranties to get you to buy a car, but the warranties are fake.
They talked me into an extended warranty at the time of purchase too, and it makes me feel like that one is fake also. I also feel like Norm Reeves Honda does not help its customers claim these warranties and just dismisses warranties right away to get a themselves another sale.
Richard was nice though.
11/4/2021
Amber J. VERIFIED CUSTOMER
Tractor Rodriguez is the best in delivering service but the wait was to to long from 8 am till 5:30 was tiring and no courtesy car to leave was horrible you guys need to do better with that
11/4/2021
Perry A. VERIFIED CUSTOMER
Excellent experience. Mitch is very professional.
11/4/2021
Hanna L. VERIFIED CUSTOMER
Cheyne was very nice and welcoming.
11/4/2021
Mario R. VERIFIED CUSTOMER
Thank you!
11/4/2021
Birgit H. VERIFIED CUSTOMER
Car smells like Diesel fuel, I suspect a spill that was not properly cleaned up. I smell it inside and outside.
11/4/2021
Maricela M. VERIFIED CUSTOMER
Thank you! Great experience: easy, quick, friendly and customer service was great!
11/4/2021
Suzanne C. VERIFIED CUSTOMER
Very professional and Learned.
Always pleasant to do business with.
11/4/2021
Marilyn W. VERIFIED CUSTOMER
Excellent service!
11/4/2021
Francisco M. VERIFIED CUSTOMER
Excellent Service from Candice Roxan!
11/4/2021
Tan T. VERIFIED CUSTOMER
Excellent service.
11/4/2021
Pat C. VERIFIED CUSTOMER
Thank you Rudolph for the excellent service. I know my car is in the good hand every time I come to Norm Reeves Ford Cerritos,