The Car Group

Great service!

I feel like I was over charged.

Friendly and fast service. I was in and out in a timely matter

John did a great job. Your porter/tech is the problem. I am 6’1” so I understand my seat being moved. Most people are shorter than me so I get moving the seat to reach the pedals. What I am very upset about is having both side mirror move and my rear view mirror moved. It absolutely ridiculous I had to spend 5-10 mins of my time readjusting all my mirror. On top of that my radio was changed. The porter or tech should not be in my car jamming out to music. With this being said did your workers take my car out for a joy ride? You are a dealer so your prices are higher so I expect better service than this. I worked as a tech for 10 years of my life and I never moved a mirror and almost never moved a seat. I also found my paperwork to be interesting. My tires at my last oil change was 10/32 of inch. Today a little more than 5000 miles later my tires are at 6/32 of inch according to invoice. I thought it was odd I went down 4/32 of inch so fast. So since I have a tread depth gage I measured it. I got 8/32 of inch almost 9/32. Why did the tech not actually measure my tires? Did he actually inspect my hoses, belts and fluids? Did he actually change my oil filter? I question all the work he did since I can physically see where he lied on his inspection. Again you are the dealership and I expect more from you since you charge a premium. If I wanted this level of work I go to jiffy lube or pep boys.

We’ve always been very happy with Norm Reeves and continue to appreciate your high level of service to customers into the community… Happy Thanksgiving

Tim did a great job and was excellent with communication. Give the guy a raise.

Job well done

Great job Ivan take care of me every time

Very professional and all items complete as requested.

Joshua has always been professional. He has mad people skills ! Hold on to him !!!

Everybody was friendly and professional! Thank you so much for your help! I’m very happy!

Rick treated me with the utmost respect and was very concerned about my needs. He informed me of what was needed to get my Honda back in good running order and kept me in the loop of what was going on with my car. Because I had to have extensive work done over a three day period he provided me with a rental car that made my life so much easier. I was very happy with the care I received from him and I will not hesitate to return in the future because of how he treated me. He made me feel that my business was appreciated and I was a valued customer.

Anthony the service Mgr did a great job of handling our problem and turning it into a plus. Tony my point of contact was thorough. Upbeat and a pleasure.

Excellent service *****

Thank you Matt for the quick service and to the technicians who got the job done so quickly. It was a very pleasant surprise! Thank you all for your part!

Thanks for the great service and straight forward assessment and results. Will be back!

Anthony was execlent !

Nathan was courteous and efficient. I enjoyed my experience and the service performed.

Trinity was great and helpful!

Unable to provide a fairly simple common service, replace a damaged tire for a car the Ionic. Disappointed to say the least. Could of had been a better outcome. If I was Heman I would of handled it differently. I left with the leak in the tire and now the problem continues.