First visit to the dealership. I found the overall experience to be courteous and competent. Everyone is doing a great job!
11/24/2021
Steve S. VERIFIED CUSTOMER
My car didn’t want to start so I took it in as a walk in , I wrote on the paper that I was handed to write down the reason I was there , I wrote down about not starting and the clicking sound I also wrote down that when I went to take my battery to get checked as I was putting it back In one of the long hooks to the bracket fill I asked if they can help get it since I didn’t have anything to secure my battery, I got my car back, I was happy that it got fixed I just didn’t like that I was able to leave with out the help of the Secure of the battery, when I asked if they found the hook for the battery to secure it, my helper didn’t know she then asked The technician he didn’t know about it , I did write it down , I did tell the first guy that I talked to when I drove up that handed me the paper and the girl that called me , I felt like no one communicate with each other and I didn’t like how they let me leave like that poor customer service
11/24/2021
Priscilla F. VERIFIED CUSTOMER
Hi ... everything went well great customer service..
Only thing i didn't like was that it took me more than 4 hrs to get My car back only to do a tire change.
11/24/2021
Andrew G. VERIFIED CUSTOMER
Seamless, very nice attendant
11/24/2021
Jasmin N. VERIFIED CUSTOMER
He was able to help me quickly and promptly. He also asked me about further assistance and was able to assist me with the broken visor.
11/24/2021
Yanira C. VERIFIED CUSTOMER
Yes Paul was very helpful and very professional.
11/24/2021
Phoebe K. VERIFIED CUSTOMER
Thank you Manny! You were very helpful and informative.
11/24/2021
Tonya E. VERIFIED CUSTOMER
Thanks for scheduling me in during the busy holiday week!
11/24/2021
Vanessa M. VERIFIED CUSTOMER
Very helpful and quick! Had a toddler with me and Manny was able to get me through the paperwork process quickly.
11/24/2021
Alejandro F. VERIFIED CUSTOMER
10 out of 10 satisfied
11/24/2021
Stacie G. VERIFIED CUSTOMER
Manny is always professional and helpful!
11/24/2021
Celso M. VERIFIED CUSTOMER
Technician wrote
1) "timing belt tensioner leaking." This is an 105k maintenance item; my odo = 70k;
2) "brake fluid." This is a 90k item
3) tires set to 32psi. My model year = 35psi
11/24/2021
Guadalupe G. VERIFIED CUSTOMER
John Yaber have been there to help out with my car since I first moved from AZ, most help guy there, always exceeds my expectations and always provides excellent service
11/24/2021
Madhu S. VERIFIED CUSTOMER
Benito is a great communicator and listener. He is able to connect with his customers needs which has been key in establishing the trust with NRH and the main reason we continue to keep coming back through the years!
11/24/2021
Shirlanne L. VERIFIED CUSTOMER
Jessica and Ryan were exceptional.
11/24/2021
Quang T. VERIFIED CUSTOMER
Efficient and courteous, communicated very professionally about time and costs. Thank you also to the technician who fixed my splash guard without needing a brand new part!
11/24/2021
John L. VERIFIED CUSTOMER
This was my first experience getting service on my new Honda CR-V. It was purchased at a dealer in Carlsbad. I was exceptionally pleased at Norm Reeves and Nate was an outstanding service rep.
Thank you.