The Car Group

I really appreciate all the knowledge and help I get when I come in thank you Sam

Thank you ROBERT for your amazing customer service. It’s great appreciated. Keep up the good work.

Good customer service!! We love our car!!

Thanks Cheyne. He explained to me very well on what happened and how they fixed my car. Very courteous, respectful.

Professional service!!

Ivan worked hard to resolve the issues and was able to get me back on the road before a holiday weekend.

Paul was completely professional during our original interaction when I dropped off my vehicle. He did let me know in advance that the latest I would hear back about my vehicle would be Tuesday at 11:30am. I did receive text messages between the drop off date to Tuesday that must have been automated because I would immediately respond to them and I would not get a response. I was told on Monday morning that my car would be inspected that day and that I would “hopefully” get a response. I didn’t hear back from Paul until 7:30am the following day. I informed Paul that I would like an itemized invoice for the repairs of my vehicle which he said he would have ready in an hour upon my request. I messaged Paul a couple hours later asking for an update for when the itemized invoice would be received as it would impact whether or not I would make the drive down to pick up the vehicle. I eventually received the estimate after checking on when it would be sent. From there I let Paul know I would arrive at the dealer prior to closing and he responded saying “we will see you here at 5:30pm”. I did not specify the time I would arrive but that I would be there prior to closing. When I arrived minutes prior to 6:00pm, Paul was nowhere to be found and I was left waiting for 1 associate to complete assisting another couple that was picking up their vehicle for 15 minutes. I did receive my vehicle and paid $155 to have Hyundai tell me what I already knew was wrong with the vehicle. I don’t plan on bringing my vehicle back to Norm Reeves Hyundai for any further service or repairs given the lack of professionalism despite the fact that I have paid for the Platinum Protection Plan.

Paul did a great job and kept me very informed along the way.

My car was not ready for pick up. I had to leave it there. The good thing was that a loaner was given to me. The bad thing was that I was told to go put gas in the car since it needed to be at the same level when it was loaned. It’s not a rental car. It’s a loaner because they didn’t have my car ready. I shouldn’t be responsible for the gas.

Tim was very helpful and friendly only issue was the timing, both times I had to follow up and didn’t get an answer until almost 5 PM which at that time I had to rush to go Pick up my car by 6 PM or the next day. Other than that everything was fine and my car is running perfectly

I’m always pleased with the customer service at Cerritos Auto square. Everyone makes you feel like you are family. Thank you so much! ????

Bryan is very helpful and friendly

Juan always provides the most cheerful professional helpful service. That is why I always specifically request for him to be assigned to me as my service advisor every time when making an appointment for service. THANKS, JUAN, FOR ANOTHER GREAT EXPERIENCE!

Very happy and satisfied

Mark did a great job and can’t ask for a better service person. He did a great job communicating with me and guiding me with the process.

Honestly we were pretty frustrated with Norm Reeves Honda at first. My wife contacted you about a month ago to get a quote sent to our insurance company to replace our window. After multiple calls and emails no one had delivered an invoice or estimate on what the cost would be. Finally Juan got involved and everything went super smooth. Juan was great and deserves a raise.

Carlos was very helpful! He answered all my questions, and even provided me with a maintenance list and schedule. I was so appreciative!!

Juan is fantastic! He remembered me from a year ago when I came in for the same issue and took care of everything. We very much appreciate him

Customer service this one of the best !!! Especially Sam. Very pleased with his professional knowledge overall service !

Trinity is excellent!!!????????????