I think they “dropped the ball” with me at my last service appointment. They let me sit there from my check-in time and never came to give me an update. It wasn’t until 12:00pm when I finally got up from the waiting area and went to ask if I can get an update on my car and to realize that nothing was done to it. I bought my car there and I try to always take it there for service and I had never experienced this before.
11/24/2021
Melissa M. VERIFIED CUSTOMER
Juan es uh gran ttabajador de servicio al cliente muy amable y se preocupo por ayudarme y reaolver todas mis preocupaciones con mi carro excelwnte trabajador
11/24/2021
David W. VERIFIED CUSTOMER
Chris did a great job.
11/24/2021
David M. VERIFIED CUSTOMER
Tony is a star. The best I’ve had there. Customer service does not need to be taught. He has “IT”.
11/24/2021
Mohamad B. VERIFIED CUSTOMER
I received a good excellent service thanks
11/24/2021
James C. VERIFIED CUSTOMER
Awesome thanks, coming back soon !!!
11/24/2021
Cecile D. VERIFIED CUSTOMER
I had a 10:15 am appointment. I waited for over two hours to be told they didn’t have the required part. They did do a service check, but I went home without getting my car repaired.
11/24/2021
Vui N. VERIFIED CUSTOMER
I appreciated Matthew’s courteous and professional service.
11/24/2021
Cesar C. VERIFIED CUSTOMER
Muy buen trabajo y excelente persona, gracias manny
11/24/2021
Natalie P. VERIFIED CUSTOMER
Excellent, quick, and friendly service! Always a pleasant experience bringing my car here
11/24/2021
Catherine G. VERIFIED CUSTOMER
Tony and John were great. Excellent customer service!!!!
11/24/2021
Renee P. VERIFIED CUSTOMER
Jacob was very helpful and accommodating
11/24/2021
Susan M. VERIFIED CUSTOMER
Elmo was very friendly and helpful. He was welcoming and provided excellent customer service. Yes, I did wait all day and that was expected. What wasn’t was the extremely rude comments made by Julie, a customer service representative that I unfortunately had the displeasure of dealing with. Julie was unfriendly, unkind, lazy, and straight up rude. I have never been talked to in such a manner especially when spending a significant amount of money for a complete brake fluid draining and fill on a car with less than 3000 miles. Also, I had the recall part changed and there were some issues. I believe Julie could have explained that to me instead of taking Elmo away from his post. I specifically went to Honda in Cerritos even though there is one in Downey because of the wonderful treatment I received. Julie messed up the experience but Elmo more than compensated for the distress she caused me.
11/24/2021
Sandee C. VERIFIED CUSTOMER
Thank you.
11/24/2021
Violeta V. VERIFIED CUSTOMER
Miguel was very helpful. I appreciate his great customer skills.
11/24/2021
Diana L. VERIFIED CUSTOMER
Elmo was really accommodating! He was very kind and even paid for my Lyft out of his own pocket! He is a new employee, and I say he needs to be promoted! He greeted me with a warm welcome and was very enthusiastic and meticulous with his work. He is an amazing addition to the team. Good job Honda.
11/24/2021
Patricia M. VERIFIED CUSTOMER
Trevor was polite, explained the process, provided detailed pricing and estimate of time. He also did a follow up call as he was not the person who delivered my car to me.
11/24/2021
Darla W. VERIFIED CUSTOMER
The young man was awesome He knows his job and knows how to be courteous to others. I was very satisfied with his customer service go Gooo Jason