Mr. Martinez is an excellent knowledgeable worker.
12/2/2021
Monica R. VERIFIED CUSTOMER
Quick& efficient! Thank you
12/2/2021
Carla Prisca. VERIFIED CUSTOMER
I’m very satisfied with the customer service from Thomas Brucks. He has take care all the maintenance service and has communicated the required additional service for my car. In addition. he took care to call Uber for my commute to work and back to the dealer in a timely manner.
12/2/2021
Gracie O. VERIFIED CUSTOMER
Paul was very professional and was able to answer all my questions. He kept me updated with the status of my vehicle.
12/2/2021
Maria T. VERIFIED CUSTOMER
Today my apt was set for 9:20. I took a 10 dollar off coupon for my oil change and was not deducted from my total amount. I was charged full amount.
12/2/2021
Kathleen W. VERIFIED CUSTOMER
Got 5-star service from Richard and Erik.
12/2/2021
Launa N. VERIFIED CUSTOMER
Very accomodating
12/2/2021
Jeff H. VERIFIED CUSTOMER
Always a pleasure coming here! Thanks
12/2/2021
Patricia R. VERIFIED CUSTOMER
Trevor was knowledgeable and helpful
12/2/2021
Wilfredo S. VERIFIED CUSTOMER
Nice experience to bring my Pilot for service.
12/2/2021
Eiji U. VERIFIED CUSTOMER
Service rep were very polite and nice, but the waiting time to finish the job was
Way to long than what I was told at time of checked in.
I know you guys are busy, so you guys can give me earnest estimated time
then I could leave my and picked up later.
12/2/2021
Albert H. VERIFIED CUSTOMER
Excellent service.
12/2/2021
Antonia R. VERIFIED CUSTOMER
The wait time for a service advisor was ridiculous! When I finally received one, he was a trainee!???? However, I was pleasantly surprised!???? Your dealership can definitely use more trainers like Daniel. I’m a bit disappointed in myself because I cannot remember the trainee’s name but, he appeared to be the only person of color there. ???? Daniel and his trainee got it right! KUDOS!
12/2/2021
Dennis J. VERIFIED CUSTOMER
The service was well done.
The pick up of my vehicle was not done so well. I received a txt msg at 10 am that my was ready for pick-up. I rescheduled my noon time calls and meetings to come down and pick up my car. When arrived, your Service Dept was closed from 12-2. Back to my office to reschedule my mid afternoon and try again. Mark Farrugia had to try 4 times to schedule a Lift pick-up for me to be taken back to your service center. On the fifth attempt I was picked up and dropped off. Car was ready, paperwork was in order and things went smoothly. A quick notice is all it would taken to keep this from happening.
12/2/2021
Vu A. VERIFIED CUSTOMER
Very good service, thank you.
12/2/2021
Kevin T. VERIFIED CUSTOMER
Hi Sam, as I mentioned to you today - Raul continues to provide excellent and friendly customer service. He left your company event today to explain to me why you were closed when he heard that I was waiting a few minutes after 12pm. I appreciate that personal care. Thank you, Kevin T
12/2/2021
Curtis T. VERIFIED CUSTOMER
I think you guys should have a few bays set aside just for oil changes. I was satisfied with my visit but I also think if someone is going only for the complimentary service (oil change and tire rotation) it shouldn't take more than an hour.
12/2/2021
Sheila L. VERIFIED CUSTOMER
Thomas did a great job identifying the problem and resolving it in a timely manner.