There seemed to be a lack of communication between departments leading to a period of time in which I believed my car to be missing. I was told several times that I would be getting a call back by several different people, none of which called me back. When I called back and expressed my concern I was treated like I had done something wrong. Only one of the issues I came for was solved because I wasn’t able to film the problem occurring, a dangerous request. I do not feel comfortable filming while driving nor can I predict and film in time to catch the issue occurring in the moment. I have previously had good experiences here but do not see myself returning in the future.
11/3/2025
Lili O. VERIFIED CUSTOMER
he was great :)
11/3/2025
Romeo M. VERIFIED CUSTOMER
Satisfied with Luis Marquez excellent service.
11/3/2025
Jeff G. VERIFIED CUSTOMER
Quick, professional, Javier was great
11/3/2025
Diana R. VERIFIED CUSTOMER
They are great! Special thanks to Richard, very efficient and helpful all the way with my concerns and car service!
11/3/2025
David C. VERIFIED CUSTOMER
Very helpful, thank you miguel
11/3/2025
Gary E. VERIFIED CUSTOMER
No took very good care of me. Much appreciated. Thank you
11/3/2025
Rhonda L. VERIFIED CUSTOMER
Accommodating and professional, always nice
11/3/2025
Steven H. VERIFIED CUSTOMER
Good experience
11/2/2025
Ralph G. VERIFIED CUSTOMER
Well done by all. I'll return for service again. Thanks Ralph
11/2/2025
Stacy M. VERIFIED CUSTOMER
Manny was great but the excessive wait to even have someone come to my car (20 minutes this time) and let me check in was excessive. There were cars being serviced before me even though I showed up before them. I understand the queue and assignment system you all have set up (Manny explained it to me) but it doesn’t seem to be very equitable or effective. This is the second time I’ve experienced excessive waits just to get serviced despite having an appointment. Please consider reevaluating your processes and procedures!
11/2/2025
Cynthia M. VERIFIED CUSTOMER
I have been calling to talk to Javier, because I believe that I did not approve of the service my car received. I would like to see the documentation where I approved of the extra services.
11/2/2025
Ricardo A. VERIFIED CUSTOMER
Great service
11/2/2025
Michelle P. VERIFIED CUSTOMER
Friendly service with updates and good time estimate for work finished
11/2/2025
Alma A. VERIFIED CUSTOMER
As always a great service from everyone at Norm Reeves Honda, specially, from Tony., he was very polite and very helpful.
11/2/2025
Laurie V. VERIFIED CUSTOMER
Bento always delivers great service and I trust him with my cars.
11/2/2025
Lucy C. VERIFIED CUSTOMER
Ruben was great explaining the service my car needed. He also took his time reviewing the past service history to ensure my car was serviced appropriately. THANK YOU RUBEN!! I appreciate the customer service you provide.
11/2/2025
Sandra D. VERIFIED CUSTOMER
They always do a great job and super quick.
11/2/2025
Ana L. VERIFIED CUSTOMER
I moore than happy with Louie Ramos service .Thank you i will ready to answer the survey.
11/2/2025
Debrah B. VERIFIED CUSTOMER
Chris was amazingly helpful in helping me navigate this. Everyone was great and it got done in a reasonable amount of time. The battery was definitely overpriced, but I felt I had no other option to get it done quickly.