Always satisfied with the service, staff is always friendly.
1/6/2022
Andy G. VERIFIED CUSTOMER
I came in for a B1 service I’m a broke **** so right away I pulled up a coupon from your website and then later on BOOM! I get a phone call saying I need a new battery so it’s like I never even got a discount to begin with yall always gotta throw something else in the mix
1/6/2022
Kristine S. VERIFIED CUSTOMER
Thank you for professional and speedy service. Thank you for the measures you have taken to ensure staff and customer safety with regards to covid prevention.
1/6/2022
Angela J. VERIFIED CUSTOMER
Robert helped me by calling my mechanical breakdown insurance carrier and got my electrical panel fixed in my car. Excellent service! Thanks Robert!
1/6/2022
Mark M. VERIFIED CUSTOMER
Excellent service. Jacob was courteous and professional.
1/6/2022
Ramona M. VERIFIED CUSTOMER
Very polite and explained everything well
1/6/2022
Elizabeth P. VERIFIED CUSTOMER
Manny was kind, and had a great attitude. Also, very fast service!
1/6/2022
Loan L. VERIFIED CUSTOMER
Job well done and on time .
1/6/2022
Jamie J. VERIFIED CUSTOMER
Ramiro Montes always takes the time to make sure my car is taken care of and helps me with anything I need. He’s the best service technician I have worked with.
1/6/2022
Katherine C. VERIFIED CUSTOMER
Edwin rescued me from the employee sitting in the middle of the open waiting area coughing with no mask on and provided another waiting area for me that was safer and cleaner. He reported the employee to manager and brought masks. Edwin went above and beyond for me to protect me from the ill unmasked employee
1/6/2022
Melissa R. VERIFIED CUSTOMER
The fact that I had an appointment and my oil change took exactly 3 hours is ridiculous. The service advisors or techs didn’t even tell me my car was ready. I had to get up and ask on the 3rd hour to get an update on the status of my car’s oil change. Whats the point to even making an appointment if its going to take 3 hours for a simple oil change?
When I purchased my car in November 2020 I was promised 3 free oil changes. I asked for this in writing from the internet sales manager, Christian, and he declined my request and assured me this would come up in your system. I was only able to take advantage of 1 free oil change because its nearly impossible to get an appointment on a Saturday. I was never told I had to use the free oil changes within 1 year of purchase so I had to pay even after explaining the whole situation to the older female service advisor. I left work early, drove an hour to use the “free” oil changes I had left and for what? To have to pay. I could have just gone to my nearest Honda dealership to have gotten my oil change but instead I drove all the way out of my way to Cerritos for absolutely no reason. I will never be taking my car back to this dealership again.
1/6/2022
Eugene P. VERIFIED CUSTOMER
Vary good
1/6/2022
Nahtan H. VERIFIED CUSTOMER
Benito was great! He was very helpful and enthusiastic during my experience. I will certainly come back to Norm Reeves Honda.
1/6/2022
Michael F. VERIFIED CUSTOMER
Good service!
1/6/2022
Brenda P. VERIFIED CUSTOMER
Friendly service…,clean business.,,
1/6/2022
Guadalupe G. VERIFIED CUSTOMER
the mechanics don't reset the oil gage it says 30%it should say 100% other wise it was all good thanks
1/6/2022
John P. VERIFIED CUSTOMER
We thank the competent team especially Dalton who solved the problem and Mike who kept us in the know. You are all to be commended. Thank you so much!!
1/6/2022
Donna D. VERIFIED CUSTOMER
Great customer service
1/5/2022
William S. VERIFIED CUSTOMER
Stereo (Radio)works periodically.Brought far in when I first got the car for window tinting and the radio which was the first time about the radio.Second time in which was looked at tests etc.Was told Hope it will help the problem.Well It’s still the same .Works periodically and sometimes when it’s working it just cuts out etc!So my experience was not a good one to say the least….