John is a great communicator and knows his business, I feel like I’m in good hands when my vehicle is being serviced, thank you.
1/11/2022
Rudy T. VERIFIED CUSTOMER
Julie was excellent she answered all my questions she went above and beyond to make me happy thank you Julie
1/11/2022
Mary H. VERIFIED CUSTOMER
I should have brought a book instead of just depending on my phone to keep me occupied. ????
I like the snacks and drinks and the area where they are.
1/11/2022
Tom A. VERIFIED CUSTOMER
Michael was extremely professional and courteous. The service team was very efficient in the care of my Jetta.
1/11/2022
Debra B. VERIFIED CUSTOMER
No Surprise! Same ole great job! Easy in ,Easy out.
1/11/2022
Ronald O. VERIFIED CUSTOMER
Matt
Did a great job in keeping me informed on the progress of my vehicles maintenance. I appreciated his professional care of my vehicles needs.
1/11/2022
Stan C. VERIFIED CUSTOMER
Friendly staff, fast efficient service. Thanks
1/11/2022
David B. VERIFIED CUSTOMER
Yes I had excellent service I hardly recommend you very much thank you very much
1/11/2022
Judith V. VERIFIED CUSTOMER
Always very helpful and professional! Thank you for making a bad day turn out great!!
1/11/2022
Connie F. VERIFIED CUSTOMER
Excellent service
1/11/2022
Patricia H. VERIFIED CUSTOMER
Very pleased a good job
1/11/2022
George Y. VERIFIED CUSTOMER
Went well.
1/11/2022
Monica G. VERIFIED CUSTOMER
You started repairs on my car without my consent and assumed I said to start the repairs. I went in to speak to the manager about it and got absolutely no where. I would never recommend this service department to anyone. Such poor customer service. I’m so upset and disappointed in the way they handle there business and as long as they make their money they can careless amd their customers.
1/10/2022
Shane /Gerald. VERIFIED CUSTOMER
We had an appointment for an oil change and for our recalled part to be fixed in my Honda 2020 hybrid accord, that’s all we requests. We were charged over $70 and we have no clue why. The oil change was only supposed to be about $50 (we had a mailed promotion) as Viviana Saenz verified. But we still don’t know why we were charged the other $20+ because all that is left unaccounted for is the recalled part. Recalled parts should not be charged to the customer. We feel scammed.
Also after I picked up my car at Norm Reeves, the interior of my car has been reeking of gasoline when I sit inside of the car. That doesn’t seem very safe. This entire experience was disappointing to say the least and we don’t want to come back.
1/10/2022
Jessie B. VERIFIED CUSTOMER
Chris Silva is an excellent Service Adviser, I’m totally satisfied with the services he provided. Thank you.
1/10/2022
Larry H. VERIFIED CUSTOMER
He communicated very well and took care of my requests.
1/10/2022
Victoria D. VERIFIED CUSTOMER
Benito is great!
1/10/2022
Leukena C. VERIFIED CUSTOMER
Thank you for accommodating my car pickup schedule.
1/10/2022
Paul G. VERIFIED CUSTOMER
Samuel Romero in sales. And Joshua Martinez in service always give me Great Customer Service. Even when it’s packed in Service or a busy day Joshua always comes thru and tries to make sure your taken care of. And throes to get you out as soon as possible. Good Customer Service.