A few minutes after I left your dealership, I got a message on my display saying "ready to complete update" or something like that. Anyway, I remembered Juan telling me before I left " if you have any questions you got my number" I called the number on his business card, but the number was no longer in service. I called your main number and the woman forwarded my call to Juan's work station. I got his voicemail instead. I'm just a bit frustrated because that has happened to me with other service people bas well. Mark - ****-****-xxxx
PS. Long after you closed, I remembered Juan sent me a text saying my car was ready. It was too late to try that number, so I'm not sure if that was his cell number or not......
1/9/2022
Pat T. VERIFIED CUSTOMER
I’m a little disappointed. Brakes and brake pad conditions are a critical item in vehicle safety. I thought that a 15 point inspection would include looking at the brake pads. A visual inspection with the car on a hoist is enough to determine if there is sufficient pad lining left or should be looked at. Also, the left front tire is relatively new and shouldn’t have been in the red column unless you identified a problem.
Richard Thiel
1/9/2022
Jennifer H. VERIFIED CUSTOMER
Edwin is the best!
1/9/2022
Brian K. VERIFIED CUSTOMER
Best service work
Really satisfied
1/9/2022
Sandra L. VERIFIED CUSTOMER
It was a pleasure working with John. He provided excellent t customer service
1/9/2022
Deborah K. VERIFIED CUSTOMER
Thank you! Everything was great
1/9/2022
Chris H. VERIFIED CUSTOMER
John was kind and knowledgeable! Great service
1/9/2022
Heller M. VERIFIED CUSTOMER
Armando was absolutely great. Excellent communication skills. It was frustrating to have to bring the car back in after going through the recall services a few weeks ago, but I’m glad they found the defective part and had the integrity to own up to what was wrong instead of deflecting to some other cause. That honesty makes a world of difference in today’s world. Thank you to those involved for working hard to earn my trust.
1/9/2022
Jeffrey F. VERIFIED CUSTOMER
Juan was great. He listened carefully to my,
And provided me with all information I needed.
Excellent job!
1/9/2022
Elizabeth P. VERIFIED CUSTOMER
Great absolutely satisfied with Joseph Nyguen from West Covina Norm Reeves Honda. Thank you Joseph for always being so professional.
1/9/2022
Sandra S. VERIFIED CUSTOMER
John was the best! He went above and beyond with great customer service! I was very pleased and happy!
1/9/2022
Leslie F. VERIFIED CUSTOMER
Received exceptional service during my visit and Juan was outstanding at keeping me informed and was very personable and professional at the same time.
1/9/2022
Jennifer R. VERIFIED CUSTOMER
Nate was great and very helpful! Thank you for everything!!
1/9/2022
Ray M. VERIFIED CUSTOMER
Service assistants very friendly
Car analysis complete
1/9/2022
Andrea J. VERIFIED CUSTOMER
Everything was great and my van was even completed ahead of schedule.
1/9/2022
Troy G. VERIFIED CUSTOMER
Carlos was helpful throughout my appointment today. He explained in great detail the type of service my car would be undergoing. He also answered all questions that I had. He was very helpful throughout my appointment
1/9/2022
Keqin W. VERIFIED CUSTOMER
The service was excellent
1/9/2022
Rebecca L. VERIFIED CUSTOMER
Always a great experience friendly staff and quick service
1/9/2022
Odalys M. VERIFIED CUSTOMER
Great service!
1/9/2022
Eddie S. VERIFIED CUSTOMER
Excellent service and very friendly, promote this man!